- Senior
- Bureau à Bangalore
ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
Roles & Responsibilities
· Team Leadership:
o Manage and mentor a team of cloud operations engineers and support staff.
o Foster a culture of collaboration, continuous improvement, and accountability within the team.
· Operational Oversight:
o Ensure the 24/7 availability of cloud services, platform and infrastructure.
o Monitor system performance and implement proactive measures to prevent downtime.
o Develop and enforce operational policies and procedures to enhance service delivery.
· Incident Management:
o Lead incident response efforts, ensuring timely resolution of issues and minimizing impact on services.
o Conduct post-incident reviews to identify root causes and implement corrective actions.
o Enable ITIL Process
· Capacity Planning:
o Analyze current and future capacity needs to ensure optimal resource allocation.
o Collaborate with operations teams to plan and execute cloud infrastructure upgrades and expansions.
· Performance Metrics:
o Define and track key performance indicators (KPIs) for cloud operations.
o Prepare regular reports for senior management on operational performance and service levels.
· SLA Management:
o Ensures compliance with the agreed SLA
o Determines demands for IT services
o 1st escalation instance for Customer regarding Service Operation
o ensures compliance and continuous improvement of the agreed processes
o creates the monthly service level reports with the status of the supported services and agreed KPIs
o Conducting regular service review meetings with the customer
· Collaboration:
o Work closely with development, operations team, security, and product teams to align operations with business objectives.
o Participate in cross-functional projects to improve overall service delivery and customer satisfaction.
· Budget Management:
o Assist in the development and management of the operations budget.
o Identify cost-saving opportunities while maintaining service quality.
Qualifications & Work Experience:
· Education:
o Bachelor’s degree in computer science, Information Technology, or a related field.
· Experience:
o 8 -12 years of experience in cloud operations, IT operations, or a related field.
o Proven experience in managing 24/7 operations teams.
o Willing to provide on-call support as and when needed.
· Technical Skills:
o Strong knowledge of cloud platforms (e.g., Azure, AWS and Google Cloud).
o Familiarity with infrastructure as code (IaC) tools and practices (e.g., Terraform, Bicep, ARM etc).
o Experience with monitoring and logging tools (e.g., Prometheus, Grafana, Datadog etc).
o Experience with Ticketing tools (e.g., ServiceNow, JIRA, ADO etc)
· Soft Skills:
o Excellent team management skills.
o A strong focus on customers and results
o Strong problem-solving abilities and attention to detail.
o Effective communication skills, both verbal and written.
Your ZEISS Recruiting Team:
Upasana Sinal Postuler maintenant
