Intake Specialist Chores chez City of Cleveland, OH
City of Cleveland, OH · Cleveland, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Cleveland
About the Department
Position Duties
Under direct supervision, interviews and determines eligibility status of perspective program participants. Initiates the necessary investigation to establish or substantiate facts related by the enrollee in reference to family size and economic status. Assists in gathering statistical information for research and follow-up studies. Performs related duties as required.
Minimum Qualifications
A High School Diploma or GED is required. An Associate's Degree from an accredited college or university is preferred. Two years of full time paid experience working with older adults and/or persons with disabilities is required. Must have good customer service, telephone, and communication skills. Must be detail oriented and have the ability to multi task and proficiently utilize a computer for data entry and searching the Internet for resources. A valid State of Ohio Driver's License is required.
Other Qualifications
Addresses clients concerns regarding services Input client information and services into program databases and/or spreadsheets Receives, tracks, and date stamps program applications Create client records and folders Use internet to review home ownership and tax documents and other home ownership related information available Online Screens applications for initial eligibility and contacts clients to obtain missing information Responds to referrals, requests for service, and provide status updates to elderly people and/or adults with disabilities Scans client records into database Provides office support Communicate with internal and external partner agencies as needed Maintains a working knowledge of social services, public, private, and governmental agencies that provide services to elderly people and adults with disabilities. Contacts residents to check on program satisfaction or general well-being. Assist with scheduling of Chore services Assist with Department of Aging Signature events Other duties as assigned.
