Shelter Advocate II chez Catholic Charities

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

Shelter Advocate II 

Higher Ground - Minneapolis

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community.

Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities continues to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.

WAGE RANGE: $19.00-$21.00/hour

• Shift Differential:

• • Additional $0.50/hour 6 p.m. – 11 p.m. (Monday–Friday)

  • Additional $1.50/hour 11 p.m. – 6 a.m. (any day)

  • Additional $1.00/hour 6 a.m. – 11 p.m. (Saturday or Sunday)

SHIFTS AVAILABLE:

Day Shift: 

• Sunday–Thursday 8:00 AM – 4:30 PM

• Sunday–Thursday 3:00 PM – 11:30 PM
• Tuesday–Saturday 3:00 PM – 11:30 PM

• Sunday–Wednesday 11:30 PM – 10:00 AM
• Wednesday–Saturday 11:30 PM – 10:00 AM

Job Summary:

Under general supervision, the Shelter Advocate II provides direct support to individuals experiencing homelessness in a safe, low-barrier, housing-focused environment at our Higher Ground-Minneapolis location. This position builds positive relationships with clients, responds to immediate needs, connects clients to resources such as housing, employment, and healthcare, and intervenes in crisis using trauma-informed and de-escalation practices. Shelter Advocates help ensure the facility remains safe, welcoming, and organized, while upholding program policies in a respectful and consistent manner.

Essential Duties & Responsibilities

Client Engagement & Support

• Provide compassionate, client-centered support through active listening, problem-solving, and assistance with daily needs.

• Offer referrals and guidance related to housing, employment, benefits, recovery, and healthcare.

• Encourage clients toward their housing goals while respecting choice and dignity.

Safety & Crisis Response

• Maintain a safe and welcoming environment by monitoring common areas and completing safety rounds.

• Respond to crises using trauma-informed de-escalation and conflict-resolution skills.

• Administer Narcan and other harm-reduction interventions as required.

• Complete incident reports related to safety, chemical use, or program rule violations.

• Serve as a Mandated Reporter and follow all reporting requirements.

Operations & Documentation

• Complete client intakes, enrollments, and exits in accordance with program requirements.

• Accurately collect and manage client data in the system of record.

• Enforce shelter and drop-in center rules fairly and consistently, balancing accountability with empathy.

• Support daily operations including client check-in, belongings storage, meal service, and facility cleanliness.

• Check belongings for prohibited items at entry to support safety.

Collaboration & Professional Development

• Partner with supervisors, case managers, and community organizations to support client housing goals.

• Participate in team meetings, trainings, and mentorship opportunities.

• Contribute to program development and quality improvement efforts.

Other Duties as Assigned

Qualifications:

• High School Diploma or equivalent required.

• Must be at least 21 years old.

• Ability to pass a criminal and Department of Human Services background check

• Prior experience in a shelter or drop-in center preferred.

• Strong interpersonal and communication skills.

• Ability to remain calm, professional, and empathetic under pressure.

• Commitment to trauma-informed care, harm-reduction, and housing-first principles.

• Flexibility and adaptability in a fast-paced environment.

• Basic computer proficiency (Microsoft Outlook, internet browsers, data entry systems).

Physical Requirements:

• Walk or stand for more than 2 hours per shift.

• Lift up to 25 lbs without assistance.

• CPR certification required (training provided).

Why You’ll Love Working Here:

Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you’ll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth.

JOB CLASSIFICATION: Regular; Full-Time Hourly; Non-Exempt 

Catholic Charities is an equal opportunity employer.

Job Description Updated: 10/7/2025

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.