senior manager, Performance Management chez Starbucks

Now Brewing –  Performance Management Leaders! #tobeapartner 
 
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

We are recruiting for a new key leadership role – Senior Manager, Performance Management, Global Business Services (GBS). This leader will be a part of the newly created Central Capabilities team in GBS. The team is responsible for enabling consistent, reliable, and future-ready service delivery. This role drives accountability and continuous improvement across the GBS organization by overseeing performance management, SLA adherence and insights generation to improve service delivery outcomes.

 

In this role, you will:
Model leadership behaviors that are grounded in Starbucks’ Mission and Values. Drive the engagement, development, and performance of all members of the team. Set goals and actively provide partners with coaching, feedback, and development opportunities.

Lead the Performance Management Function ensuring SLA compliance and service consistency with our managed service provider. Lead a team to develop and manage performance score cards, dashboards and reporting routines.  

Cross- Functional partnership to ensure service health monitoring and accountability, identify performance gaps, root causes and improvement opportunities across GBS processes. Support a single coordination point for leadership, consolidating progress updates, risk identification and performance reporting across our managed service provider ecosystem.

Steward of Innovation and transformation initiatives, incubating new practices to future-proof service delivery.  

Enjoy working on an energetic, fun team and drive the business forward as part of a highly collaborative team, while acting in accordance with Starbucks guiding principles.

 

We’d love to hear from people with:  

7+ years in performance management, operations, or shared services roles

Experience managing performance reporting and improvement programs

Proven ability to drive continuous improvement using SLA metrics, predictive analytics, and process mining tools

Experience with global delivery models and cross-functional teams.

Ability to interpret operational data into actionable insights and influence senior stakeholders with evidence-based recommendations

Comfortable with a fast-paced environment and all aspects of change management

Experience leading transformation and continuous improvement initiatives  

Progressive experience with storytelling / communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration.

%3Cp%3EAs a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. %26nbsp;Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. %26nbsp;You will also have access to backup care and DACA reimbursement. %26nbsp; Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.%26nbsp;%3Cbr%3E*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. %26nbsp;For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.%3C/p%3E%3Cp%3EThe actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. %26nbsp;At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.%3C/p%3E%3Cp%3EWe believe we do our best work when we%27re together, which is why we%27re onsite four days a week.%3C/p%3E%3Cp%3E%3Cstrong%3EJoin us and inspire with every cup. Apply today!%3C/strong%3E%3C/p%3E%3Cp%3E%3Ci%3EStarbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.%26nbsp;%3C/i%3E%3Cbr%3E%3Ci%3EQualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.%3C/i%3E%3Cbr%3E%3Cbr%3E%3Ci%3EStarbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.%3C/i%3E%3C/p%3E Postuler maintenant