VP, Primary Care Service Line chez Memorial Hermann

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Vice President for the Primary Care Service Line for Memorial Hermann Health System will have the responsibility for planning, directing, and coordinating initiatives around:
• Quality & Safety
• Service & Satisfaction
• Operational Excellence
• Growth
• People Excellence
• Continuum of Care development
• Branding and Marketing
• Physician Network Development

The Vice President will assist in the further development and market differentiation of the assigned service line in the Houston/Southeast Texas market. The Vice President will develop and formalize an integrated service line approach throughout the MH system, creating a “service line network” to service the needs of patients in the service area. The incumbent will identify opportunities to grow the service line by providing the highest quality outcomes and efficient treatment.

The Vice President works collaboratively with physicians, system and regional leadership, hospital leadership teams, and staff to ensure the service line meets its goals and objectives. The position reports directly to the Senior Vice President of Ambulatory Services and the Primary Care Service Line for the Memorial Hermann Health System.

Job Description

Minimum Qualifications

Education:  Graduate degree preferred in business or related field.

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• 5-10 years of progressive leadership experience in healthcare, with broad strategic and operational knowledge.
• Excellent physician relations skills and proven experience growing service line volume in a multi-facility health system.
• Skills in relationship development and collaboration across a matrix environment to establish a shared vision and strategy for the service line across Memorial Hermann Health System.
• Proven effective and innovative business development expertise, experience, and skills gained within an organization known for leading-edge program development in an organization committed to care excellence.
• Proven ability to manage the financial and capital resources of a service line.
• A strong customer focus and operates with a positive “can-do” philosophy and be a person of the highest level of integrity.
• The ability to develop short and long-term goals and plans; program evaluation; and budget preparation and ensures the services and programs are provided by the department to achieve quality standards.
• Demonstrated ability to analyze market research data designed to provide relevant information for decision-making and strategic planning.
• Excellent understanding of clinical and technological trends related to the delivery of care within a service line.
• Excellent communication skills- written, verbal, presentation, listening- and the confidence to represent the organization in both formal and informal settings.
• A leadership style which emphasizes personal accountability and visibility within the system and within the community.
• A firm commitment to an understanding of delivering high quality healthcare services with an unparalleled commitment to customer service as a necessary component for success.
• Ability to build an organizational culture which embraces compassion, accountability, respect, and excellence to support achieving the goals of the organization.
• Experience leading clinical operations related to a service line.  Must have a track record of meeting operational targets for service, growth, financial performance, and quality. 

Principal Accountabilities

• Works closely with stakeholders to establish the vision and direction for the assigned service line consistent with the strategic direction of Memorial Hermann and leads by example, the philosophy, mission, vision, quality principles, and core values to all MH customers, associates, and the community
• Prepares and implements, with input from physician partners and health system leadership, business plans for the assigned service line to support the strategic, financial, and operating targets of the service line and system
• Develops annual and multiple-year goals for the service line, ensuring consistency with the overall goals and objectives of the system.
• Monitors progress of annual goals and objectives to ensure successful achievement of strategic priorities, including financial, operational, and clinical outcomes.
• Monitors service-line specific technology advancement and develops feasibility plans for the acquisition of technology to differentiate MH services in the market.
• Identifies and evaluates emerging opportunities and threats to service line growth.
• In partnership with relevant stakeholders, assists in directing the system-wide effort to increase aggregate volumes and related procedures and increases the percent of market share in the primary and secondary market.  This will include support of active and future physician recruitment.
• Represents the service line on various health system, hospital, and medical staff committees as requested
• Maintains and strengthens relationships with physician partners, community partners, and system leaders to jointly develop opportunities for service-line growth, improved quality, excellent service, efficient operations and service innovation.
• Coordinates system-wide operations of the service line, emphasizing the consistency of care standards and ensuring clinical and administrative “best practices” are communicated and implemented throughout the system
• Maintains current knowledge of advancements and developments in service line treatments and service offerings via networking with leading benchmark institutions, participation in professional organizations, and/or attendance at relevant educational presentations
• Ensures the service line meets performance metrics that reflect patient experience, customer service, quality, and desired patient outcomes
• Creates a culture that focuses on population health, physician partnerships, regional integration, staff participation, collaboration, motivation, and effective communication

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