Maker Space Service Technician chez Bridgerland Technical College

Qualifications

A qualified service technician should have at least one year of experience in a service or technical environment. A high school diploma or equivalent, strong technical skills and a willingness to learn new equipment and software, excellent problem-solving abilities and critical thinking skills, communication and interpersonal skills for client interaction & teamwork, the ability to work independently and autonomously in a fast-paced environment, and the physical ability to lift objects and perform hands-on tasks.

Job Summary

The service technician is a dynamic and multi-disciplinary role that requires a balance of technical expertise, client interaction, community engagement, and various other responsibilities. You will work closely with clients and faculty, operate and maintain various equipment and software, develop educational courses, and promote the department offerings. The role requires a proactive approach, critical thinking, and adaptability to meet the evolving needs of various clients. Service is a key component of the Bridgerland Entrepreneurship Center (BEC). The BEC is dedicated to fostering the growth and development of emerging and expanding businesses. The service technician will be providing service and instruction to clients as well as servicing and maintaining equipment.

Essential Duties: This position requires extensive hands-on interaction in helping business owners, staff, and students. As a result, this position requires physical presence to complete the essential duties found below.

Work with Clients:

• Facilitate one-on-one sessions as well as group teaching for businesses and members on specific product or promotion issues in their business.
• Assist clients with general business and idea inquiries.
• Maintain positive and professional interactions with all potential and current clients.
• Cultivate relationships to build a stronger community of entrepreneurs.

Promote the Facility:

• Help with marketing efforts such as social media, Google/Bing, general SEO for all platforms, various funnels, as well as classic techniques (email, print, radio, etc.).
• Attend relevant events to spread the word about the facility.

Course Development:

• Develop original machine training courses.
• Update current training courses as needed.

Work with Equipment and Software:

• While the service technician is not expected to have immediate expertise with all equipment and software, any prior knowledge will be considered an asset.
• Must possess a strong willingness to learn about the following equipment and software:
  • Equipment: FDM 3D printers, SLA 3D printers, oscilloscope, function generator, DC power supply, microscope, soldering iron/heat gun, CNC router table, sewing machines, sublimation printer, eco solvent printer, vinyl cutter, laser engraver, camera, light box, various microphones, camera monitor, podcast studio, other AV equipment, fridges, flash freezer, turbo freezer, mixers, stove tops, ovens, sinks, washer and dryer, proofing oven, freeze dryer, etc.
  • Software: slicing software (PreForm, BambuStudio, PrusaSlicer, OrcaSlicer, Cura, CrealitySlicer, IdeaMaker); MeshMixer; Blender; Fusion 360 (design, render, animation, simulation, manufacture, drawing); Adobe Suite (Illustrator, Photoshop, InDesign, Premiere, Firefly, Acrobat); Glowforge; Graphtec; Epson Layout Manager; Vcarve Pro; Chief Architect (floor planning, 3D designs, walk throughs); Visual Studio Code; RevoScan; etc.

Progress Community Involvement:

• Work with the community to broaden everyone's general knowledge about the capabilities of our innovation areas.
• Encourage enthusiasts and entrepreneurs alike to elevate their skills with our equipment.
• Give tours of the facility.
• Help where possible.

Clean Up/Improve the Facility:

• Ensure easy functionality.
• Improve dated systems.
• Create new systems and push new ideas.
• Emphasize good team morale.
• Promote and enforce safety and cleanliness standards.
• Discuss applications, capabilities, and a plan for success regarding each machine the facility owns.

Work Environment:

• Work in a service setting with various types of equipment.
• Frequent standing, walking, bending, and lifting are required.
• May involve working with hazardous materials, dangerous equipment, or in noisy environments.