Customer Success Manager chez Amivero

Description

The Amivero Team

Amivero’s team of IT professionals delivers digital   services that elevate the federal government, whether national security or   improved government services. Our human-centered, data-driven approach is   focused on truly understanding the environment and the challenge and   reimagining with our customer how outcomes can be achieved. 

Our team of technologists leverage modern, agile methods   to design and develop equitable, accessible, and innovative data and software   services that impact hundreds of millions of people. 

As a member of the Amivero team you will use your empathy   for a customer’s situation, your passion for service, your energy for   solutioning, and your bias towards action to bring modernization to very   important, mission-critical, and public service government IT systems.

Special Requirements

• Bachelor Degree+ 5 years of relevant   experience
• US Citizenship Required to obtain Public Trust

The Gist…

As a Customer Success Manager, you will serve as both a   trusted partner to our customers and a business analyst for our internal   teams. While supporting customer onboarding and adoption, you will focus   heavily on analyzing partner requirements, documenting business processes,   and identifying opportunities for operational improvements. You will act as   the bridge between business needs and technical solutions, ensuring that   enterprise technologies are implemented successfully and continue to evolve   to meet customer objectives.

What Your Day Might Include…

• Lead discovery sessions with partners to   gather, analyze, and document business requirements.
• Create detailed process maps, workflows, and   use cases to guide solution design and implementation.
• Translate customer needs into functional and   technical requirements for internal teams.
• Develop cost estimates, project timelines, and   resource forecasts to support solution delivery.
• Audit existing processes and systems to   identify inefficiencies, risks, and areas for optimization.
• Design and implement process improvements that   enhance the partner experience and business outcomes.
• Build dashboards and reports to track partner   adoption, sentiment, and success metrics.
• Analyze feedback from surveys, interviews, and   support data to recommend actionable improvements.
• Manage communications with partners regarding   technical updates, integrations, and onboarding progress.
• Act as the liaison between technical teams, UX   researchers, and partners to align solutions with customer needs.
• Coordinate issue resolution (downtime,   outages, or integration challenges) across internal support and   communications teams.
• Ensure partner goals and objectives are   captured, communicated, and tracked throughout the engagement.

Requirements

You’ll Bring These   Qualifications…

• Bachelor’s Degree + 5 years of relevant experience in Business Analysis, Customer Success, or a related field.
• Proven experience eliciting, analyzing, and documenting requirements and business processes.
• Experience in developing cost estimates, project timelines, and resource planning.
• Strong background working in technical or enterprise IT environments.
• Ability to evaluate and improve processes using data-driven analysis.
• Exceptional communication skills, with the ability to translate technical concepts into clear business language.
• Track record of building trusted customer relationships while influencing solution outcomes.
• Experience managing multiple projects and stakeholder groups simultaneously.

EOE/M/F/VET/DISABLED

All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.