EHR User Support Specialist chez Texas Tech University Health Sciences Center (TTUHSC)
Texas Tech University Health Sciences Center (TTUHSC) · Lubbock, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Lubbock
Position Description
Provides technical support to EHR (electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches, resolves technical problems, and refers unresolved issues to engineering/development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate.
Optional Attachments
Professional License/Certification, Recommendation/Referral, Other Documents Supporting Qualifications
Travel Required
Up to 25%
Pay Grade Maximum
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
Major/Essential Functions
- Serve as a front-line resource and subject matter expert for staff using the electronic health record (EHR), providing clear, user-friendly guidance and support.
- Design and deliver engaging EHR training sessions (both live and virtual), ensuring staff feel confident and supported in their use of the system.
- Develop easy-to-follow training materials and job aids tailored for a variety of learning styles and user needs.
- Provide hands-on support to EHR end users, troubleshooting technical and process issues with patience, professionalism, and a customer service mindset.
- Respond to help desk tickets according to unit SOPs, while maintaining a focus on timely resolution and positive user experience.
- Act as the primary liaison between staff, business partners, and IT teams, ensuring end users’ needs are clearly understood and addressed.
- Support clinicians with licensing and access management, maintaining accurate records of authorized users and ensuring compliance with access policies.
- Regularly gather feedback from end users to identify opportunities to improve training, support, and system usability.
- Contribute to maintaining the Managed Care knowledge base, ensuring information is accessible, accurate, and easy for staff to use.
- Participate in occasional onsite visits at correctional facilities to provide in-person training and user support.
- Ability to pass a Texas Department of Justice background check.
Grant Funded?
No
Pay Grade Minimum
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.
Pay Basis
Monthly
Schedule Details
Normal office hours
Work Location
Lubbock
Preferred Qualifications
- 3 years of experience with EHR system or technical training experience.
- 3 years of experience working in clinical operations, clinical workflows, and/or EHR support.
- Knowledge of PEARL EHR.
- 3 years of advanced customer service working with upper management executives and/or physicians.
- Ability to manage multiple concurrent projects.
- Health Information Management Certifications.
Department
TDCJ IT
Required Attachments
Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.
Occasional Duties
- Identifies, recommends, and implements features, processes, and policies to increase user experience.
- Leads projects, initiatives, and training associated with system projects, upgrades, and patches, to include acceptance testing and training of EHR support functions.
- Attends inter-agency committee meeting to represent our end users for matters relating to EHR support.
Shift
Day
EEO Statement
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
Required Qualifications
Bachelor's degree from four-year college or university; One (1) year related experience; or equivalent combination of education and experience to equal five (5) years.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.
Introduction
Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.
About TTUHSC
Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.
About TTUHSC Managed Care Division:
Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. This valuable team member shall perform work in a manner that reflects the Values of TTUHSC.
About TTUHSC Managed Care Division:
Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. This valuable team member shall perform work in a manner that reflects the Values of TTUHSC.
Benefits
TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:
- Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
- Paid Time Off – Including holidays, vacation, sick leave and more
- Retirement Plans
- Wellness Programs
- Certified Mother-Friendly Workplace
