Customer Operations Analyst chez GreenPoint Ag
GreenPoint Ag · Decatur, États-Unis d'Amérique · Onsite
- Bureau à Decatur
Candidates must live in our service area to be considered for this position:
Alabama, Tennessee, Georgia, Mississippi, Arkansas
We are seeking Customer Operations Analysts who are passionate about supporting growers, retailers, and channel partners in the agriculture industry. Our team works with a wide range of products — including seed, fertilizer, and crop protection — to ensure customers receive accurate, timely, and proactive service.
In this role, you will be a trusted point of contact for customers, providing updates on order status, backorders, and product availability, as well as sharing forecasting information to help them plan ahead for future needs. You’ll work closely with sales, supply chain, and logistics teams to deliver a seamless customer experience, especially during peak planting and harvest seasons.
Key Responsibilities
Customer Communication & Relationship Management
· Serve as a primary contact for growers, retailers, and channel partners regarding orders, deliveries, and product information.
· Proactively reach out to customers to provide updates on:
o Order status – confirmations, tracking details, and delivery timelines.
o Backorders – estimated resolution dates and alternative product options.
o Forecasting information – upcoming product availability to support seasonal planning.
· Communicate clearly with customers regarding substitutions or alternative products when needed.
· Build strong, lasting relationships by delivering timely and accurate information.
Order Management & Fulfillment
· Accurately enter, update, and track customer orders in the system.
· Verify product availability and coordinate with sales and operations to resolve any discrepancies.
· Monitor shipments and delivery schedules, working with logistics to prevent or resolve delays.
· Follow up on order issues to ensure customer satisfaction and timely resolution.
Team Collaboration
· Partner with the Customer Service Manager to align daily priorities and goals.
· Work closely with sales, supply chain, and operations to provide seamless service.
· Share insights on recurring customer issues, trends, and opportunities for improvement.
Seasonal Readiness & Peak Demand Support
· Prepare for and adapt to the increased workload during planting and harvest seasons.
· Maintain accuracy and efficiency when handling high-volume orders.
· Assist with special projects or seasonal initiatives as needed.
Additional Duties
This job description is intended to outline key responsibilities but does not cover every task or duty.
· Team members may be asked to take on additional responsibilities outside of these listed duties as business needs evolve.
· This role will be required to work from the office a minimum of 2 days per week.
Flexibility and willingness to assist in other areas of the business are important to ensure smooth operations and exceptional customer service.
EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.
Communication with You
We are mindful that the job placement market has recently been infiltrated by individuals attempting to commit fraudulent acts. Unauthorized persons have been known to place advertisements for fake positions in the name of innocent and unwitting employers by mixing them in among legitimate job postings on authorized sites and by posting them on sites not used by the genuine employer. These imposter advertisements sometimes contain contact information for interested applicants that are different from an employer’s career website or company email address. Such imposter job advertisements typically include promises of high-paying jobs with the requirement that job seekers first send sensitive personal information or money to pay for things such as visa applications or processing fees.
Please be advised that GreenPoint Ag will never ask a potential job seeker for any sort of advance payment as part of the recruitment or hiring process. You should look carefully at any email address that you are instructed to use to submit a job application. All email correspondence from GreenPoint Ag ends in “@greenpointag.com.” If you have questions about any of our open positions, please visit our careers website at https://www.greenpointag.com/careers.
