Learning Experience Designer (Agency-Style, Client-Facing) chez Unboxed

About Unboxed
At Unboxed, we help companies develop skills at the pace of change. We combine advanced technology, engaging content and years of experience with industry leaders to help employees upskill, improve and thrive.

Role Summary
We are seeking a Learning Experience Designer with proven experience working with external clients in an agency or consultancy setting. You will design and develop sales training, leadership development and onboarding solutions in a fast-paced environment with multiple concurrent projects and tight deadlines.

What You Will Do

Design and Development

• Design and develop eLearnings, instructor-led training, videos, job aids and assessments
• Use video, audio, simulations, gamification and AI to enhance learning
• Collaborate with producers, media and engineering to bring solutions to life

Client Engagement

• Lead discovery to understand client objectives and propose creative, feasible solutions
• Facilitate working sessions and reviews with subject matter experts and stakeholders
• Build strong client partnerships through clear communication, proactive guidance and consultative recommendations

Project Execution

• Manage multiple workstreams, meet milestones and deliver on schedule
• Work comfortably with feedback cycles, shifting priorities and ambiguity
• Flag risks early and propose paths to resolution

Continuous Improvement

• Evaluate effectiveness using feedback and data
• Iterate content and recommend process improvements

Requirements

• 5+ years in learning experience design and development

• Direct client-facing experience in an agency, consultancy or vendor environment
• Demonstrated success creating content in fast-paced, multi-project settings
• Excellent writing skills and creativity
• Strong communication and interpersonal skills
• Personal accountability, adaptability and problem-solving skills
• Proficiency with learning management systems and content development tools
• Knowledge of adult learning theory and instructional design models
• Experience designing sales training, leadership development, onboarding or related programs
• Bachelor’s degree in instructional design, educational technology or related field preferred

Nice to Have

• Portfolio showcasing client work across formats and industries
• Comfort with sprint-based workflows, scoping and estimating level of effort

Benefits

Unboxed team members benefit from our comprehensive compensation and rewards program which includes:

• Competitive salary and benefits
• Ample paid time off – 5 weeks PTO (pro-rated in 1st year), 6 paid holidays plus winter break between 12/26 and 1/1
• Dynamic and convenient office location – unlimited snacks, casual dress code, covered parking and gym on site
• Open communication and a commitment to fostering teamwork across the organization