Director of Quality Assurance chez Parker Personal Care Homes, Inc. (PPCH)

Position Description: 

Understands, communicates, and upholds the high-quality services and supports for people with intellectual and developmental disabilities (I/DD) that PPCH customers count on.  Provides administrative, managerial, and programmatic support that leads to consistent quality, compliance, efficiency, and improvement in PPCH programs.  

Essential Duties: 

1. Responsible for PPCH quality assurance measures that ensure that programs are provided in a manner that align with PPCH values and best practices as well as State, Federal and other oversight agency rules and regulations.  
   • Ensures that services are provided in a manner that respects and acknowledges individuals’ self-expression, self-worth, self-reliance, and decision making.
   • Responsible for on-going review and assessment of PPCH services to ensure compliance with rules and regulations.   
   • Works with PPCH leadership to establish procedures, standards, and systems for continual improvement of services and customer service standards. 
   • Leads PPCH internal investigations, and is responsible for ensuring the complete, timely, and effective follow-up to investigations. 
   • Acts as primary contact for outside investigative agencies (such as law enforcement). 
   • Recommends staff and provider trainings based on quality assurance findings. 
   • Monitors progress and work of Human Rights Committee (HRC). 
   • Creates and encourages a culture that fosters collaboration with individuals receiving services, their loved ones, and other support teams. 
   • Provides direction and support to the Quality Assurance specialist. 
   • Works continuously to improve services and supports using a person-centered approach. 
2. Contributes to a culture where individuals receiving services are healthy, safe, and valued by others. 
   • Models, teaches, and ensures respect for others, including individuals in services, staff, guardians and loved ones, and team members. 
   • Ensures the safety and well-being of individuals receiving services through investigations, audits, mentoring, and training.   
   • Creates, modifies, or improves training programs as needed based on identified gaps in skills, understanding, or compliance. 
   • Presents findings and recommendations to PPCH for quality improvement. 
3. Responsible for maintaining, tracking, and reporting of relevant data, incidents, and metrics.  
   • Maintains systems for accurate tracking of critical incidents, census, complaints, compliance, and General Even Report (GER) analysis. 
   • Develops and maintains a quarterly report for investigations, complaints, GER, and critical incidents. 
   • Reviews Therap regularly to ensure complete and accurate submission of documentation, Individual Service Plans (ISP), and GER 
   • Maintains knowledge and understanding of PPCH and other regulating agencies’ policies, procedures, rules, regulations, and guidelines. 
   • Produces reports, graphs, and presentations from the above data. 

Other Duties:

1. May act as lead on investigating and resolving complaints when appropriate. 
2. Attends meetings and staffings as needed or requested. 
3. Creates reports and presentations for internal or external use as needed or requested. 
4. Other duties as assigned. 

Qualifications:

Education and Training: 

• Bachelor’s degree in Human Services or a related field required.  
• Required training will be provided and must be successfully completed. 

Experience: 

• Minimum of one year experience working with adults with developmental disabilities required. 
• Minimum of one year experience working in the Colorado Developmental Disabilities System required. 
• Minimum of one year using Microsoft Office or other software required. 
• Customer service experience required. 
• Organizational management experience strongly preferred.
• Experience building and managing a budget strongly preferred. 

Knowledge, Skills, and Abilities: 

• Excellent written and verbal communication skills. 
• Effective listening skills, even when non-traditional communication is used. 
• Ability to direct others. 
• Ability to respectfully address significant issues of health and safety while supporting an individual’s choices. 
• Experience with HCBS / Medicaid waivers.
• Knowledge of the Colorado Developmental Disabilities system, regulations, and rules. 
• Knowledge of PPCH policies and procedures strongly preferred. 
• Skill and ability to constructively receive and provide feedback. 
• Ability and willingness to complete required trainings and learn PPCH operations and systems. 
• Valid Colorado driver’s license, and ability to meet PPCH’s driving requirements. 

Physical Requirements and Working Conditions:

• Work will often be performed in a typical office environment, using a computer and other typical office equipment.  Work may be performed in private homes or in the community using a laptop and/or mobile device. 
• May be required to bend, stoop, squat, walk, or climb. 
• Lifting and carrying of approximately 15 lbs. 
• Regular and frequent driving throughout the Denver Metro area required.

Parker Personal Care Homes, Inc. (PPCH) is an equal opportunity employer dedicated to diversity, inclusivity, and wage equity.  We prohibit discrimination and harassment of any type regardless of any protected characteristic, including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.