Office Specialist III (Somali bilingual) chez Hennepin County, MN

About the Department

The Strategic Systems Leadership division within the Human Services and Public Health (HSPH) department is hiring a Somali bilingual Office Specialist III. Daily tasks include greeting residents, checking in residents, ensuring residents are routed to appropriate onsite service, assisting in the Technology Access Space, and onsite accounting services. Assignments are delegated by the Supervisor and/or the Principal Office Specialist to ensure continued onsite coverage of various tasks.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

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Location and hours:

This position is onsite and will be located at the Health Services Building Central Northeast Human Service Center at 525 Portland Avenue South, Minneapolis, MN 55415. You will also assist with coverage as assigned at the various Human Service Centers/Satellite offices located in Brooklyn Center, North Minneapolis, South Minneapolis, and Bloomington. Work hours will be Monday through Friday from 8 a.m. to 4:30 p.m. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

About this position type:  
This is a full-time, benefit earning position.
This position is internally classified as an Office Specialist III.
Click here to view the job classification specification. 

In this position, you will:

• Meet and greet clients and assess their needs.
• Screen clients by asking predetermined questions to assist teams in determining appropriate next steps. 
• Process and/or update data in the various State and Hennepin County systems.
• Attend and participate in monthly staff meetings. 
• Update and assemble procedure manuals.
• Maintain inventory and order office supplies, forms, and packets as needed.
• Cross-train on multiple tasks within the service area and HSPHD. 
• Schedule meetings and check calendar availability for meetings using Microsoft Outlook.

• Issue, record, and/or research Electronic Benefit Transfer (EBT) cards.
• Issue and record emergency payment authorization checks and pay cards to residents/workers.
• Process physical and digital mail, Medical Assistance for Employed Persons with Disabilities (MAEPD) payments, replacement checks requests, claim benefit overpayments, and record transactions.
• Disburse bus cards and/or gas cards to residents.
• Record daily work in stat tracking tool. 

Need to have:

• One of the following:
  • Two years or more of office clerical experience.
  • Two years or more of related post-high school education.
  • 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
  • One year or more of office clerical experience and completion of the Human Services Pathway Training Program.
• Ability to communicate fluently in Somali in addition to English, both verbally and in writing.

Nice to have:

• Experience:  
  • Performing administrative tasks including taking meeting minutes on a rotating basis for unit meetings and helping with special projects or other tasks as assigned.
  • Working with computers and knowledge of Microsoft Office applications such as Outlook, Word, Excel, and SharePoint. 
  • Working in guest relations, at a front desk or check-in, or another similar occupation.
  • Delivering excellent customer service assisting people in-person.
  • Providing service in a culturally diverse setting.
  • Working with clients who do not speak English.
• Ability to:
  • Proofread numbers, correspondence, and other written materials for spelling, grammar, and format accuracy.
  • Handle multiple problems and assignments simultaneously, and work independently with minimal direction.
  • Deal with the residents, community partners, and staff members with tact and discretion.

Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives.  We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve.  The people we serve and our communities are connected. By helping one, we help the other.
 
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
 
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
 
Your future. Made here.
 
This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips. 

This position may have access to systems or other documentation that may contain HIPAA data.
 
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a criminal background check and language assessment.
 
If you have questions, please contact:
Talent Acquisition division
Hennepin County Human Resources department
Submit a request at hennepin.us/ask-hr or call 612-348-7855

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