Customer Care Representative chez Citizens National Bank

Job Title: Customer Care Representative

Location: Bluffton, Ohio

Status: Full Time

FSLA Job Class: Non-Exempt

Department: Operations - Customer Care Center

Reports To: Branch Operations Coordinator

At Citizens National Bank, we have surrounded ourselves with some of the brightest and most talented professionals in the financial service industry to form a solid and secure community banking foundation. 

Citizens National Bank has an excellent opportunity available in our Bluffton market for a Customer Care Representative. In this role you will receive and/or place telephone calls/chat sessions, answer inquiries, resolve problems, promote and sells products and services. 

A typical day may include the following: 

• Receives and/or places telephone calls, emails and live chat to answer inquiries, resolve problems, and sell products and services. 
• Must have stellar communication skills to assist with account inquiries and help with computer/technical troubleshooting.
• Assesses customer needs to determine appropriate products and services.
• Communicates product information in a manner that inspires the confidence of the customer, or prospect, and the desire to bank with Citizens National Bank. 
• Navigates a computerized data entry and customer information system or other relevant applications for tracking, information gathering and trouble-shooting. 
• Works effectively with organization teams to achieve goals. 
• This position requires on-site presence for regular, successful performance: teamwork, face-to-face interaction with peers/management and the ability to utilize the in-house software and hardware is required. Adherence to the Bank attendance policy is required as an essential function of this position. 

JOB REQUIREMENTS:

• High school diploma or GED
• One to three years previous customer service experience, preferable banking or financial services industry. 

ADDITIONAL QUALIFICATIONS:

• Must have stellar written and verbal communication skills.
• High level of professionalism
• Ability to understand and carry out instructions furnished in written, oral, or diagram form. Must have the ability to deal with problems involving several concrete variables in standardized situations. 
• Proficiency in computer software such as Word, Excel, and Outlook
• Must maintain a well-developed working knowledge of the bank's products and services, along with the applicable regulations and operating systems. 
• Must have the ability to manage multiple priorities and meet deadlines. 

WHAT'S GREAT ABOUT WORKING AT CITIZENS NATIONAL BANK?

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance 
• Company Paid Short Term & Long Term Disability 
• Generous Paid Time Off including Vacation, Sick, Personal, and Emergency Time
• 11 Paid Holidays
• Incentive Plan paid on a quarterly basis
• Employee Stock Ownership Plan for your retirement
• Banking Perks 

Citizens National Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.