Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.
Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in (Lakeland, FL).
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Responsibilities
Expand your career at Pearson VUE in our entry level Test Center Manager position for our (Lakeland, FL) location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.
Schedule Requirements
- Our ideal candidate demonstrates flexibility and teamwork.
- This position is benefit eligible.
- Ability to work 35 - 40 hours per week with an expectation to work more hours as needed. Employees must be available to work various shifts between the hours of 7am to 8pm, various shifts as scheduled, any day Monday through Saturday.
- Ability to work approximately 7am - 6pm Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises.
- Available to address operational problems when not at test center.
- Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
- Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
- 401(k) Retirement Plan with employer match.
- Employee Stock Purchase Plan (bi-annual enrollment).
- Tuition Reimbursement.
- Company-paid life insurance and business travel insurance benefits.
Starting pay is $20.00 per hour.
60% of daily tasks are Test Administrator responsibilities:
- Arrive on time for all scheduled shifts.
- Performs on-time site opening and closing procedures.
- Understands all testing procedures.
- Checks in examinees, verifies identification, and explains the exam process.
- Monitors examinees while testing.
- Maintains a secure testing environment.
- Communicates with internal technical support to investigate and fix technical issues.
- Strictly adheres to company policies using careful judgment.
- Responsible for maintaining a professional and clean testing center with light housekeeping duties.
- Other duties as assigned.
40% of daily tasks are Test Center Manager responsibilities:
Qualifications
Ability to see names clearly on ID cards and the computer screen