Cooperator - $18.95/hr chez East End Food Cooperative Inc.

Description

Purpose

To provide flexibility and support to the Front End and Grocery departments, with a focus on Cashier, Customer Service Representative and Stocker job responsibilities. To provide prompt, friendly, helpful customer service.

Responsibilities

I. General

• Follow the Core Values as defined by EEFC’s Core Value statement.
• Provide exemplary customer service to both customers and staff.
• Accurately communicate what the Co-op is and the process for becoming a member.
• Familiarity with store layout, products, and services.
• Familiarity and understanding of emergency procedures.
• Stay up to date with current storewide and departmental communications, policies, notices, and logs.
• Abide by Co-op policies as delineated in the Employee Handbook.
• Willingness and ability to learn to meet the changing needs and requirements of the job.

II. Departmental - Front End

• Check out and bag customer purchases quickly, accurately, and with exceptional customer service
• Answer and route phone calls, take messages as needed
• Actively Participate in e-commerce order fulfillment process: accurately pick fresh quality products with exceptional customer service
• Explain benefits and privileges of membership program.
• Maintain excellent rapport with all EEFC co-workers.
• Provide additional support and be proactive in seeking out or asking for tasks to be completed that day.
• Perform other tasks assigned by FEM or MOD.

III. Departmental – Grocery

• Stock displays fully without overcrowding. Align product with POS shelf tags, following all POS guidelines.
• Front and face items on shelves.
• Rotate older stock to front of shelf to make space for new stock.
• Keep back stock organized and properly labeled according to departmental guidelines.
• Check deliveries to verify piece count and for damage. Notify buyer and Grocery Receiver of discrepancies.
• Keep shelves, coolers, bulk bins, and back stock in clean, orderly condition. Dust and clean shelves and product when stocking.
• Prepare and safely maintain storage areas for incoming deliveries.
• Help with unloading and receiving deliveries.
• Participate in periodic inventory counts.
• Remove trash promptly. Sweep and mop floor.
• Assist customers with product questions, in prompt, friendly, courteous manner and refer them to other staff when necessary.
• Use equipment safely. Monitor cooler and freezer temperatures. Advise Receiver or Manager of equipment problems.
• Perform other tasks assigned by supervisor or manager.

Requirements

Required Skills and Qualifications:

• Previous retail experience
• Must enjoy interacting with and serving the public.
• Must have a friendly and outgoing personality and a positive attitude.
• Professional appearance and behavior.
• Organized and methodical in action.
• Excellent communication skills.
• Excellent trouble shooting skills. Logical problem solving skills.
• Accuracy and attention to detail.
• Ability to handle multiple demands and to stay calm.
• Ability to take direction and follow a checklist.
• Ability to produce quality work within the established deadlines.
• The ability to learn the computer Point of Sale system on the register.
• The ability to be reliable for regular scheduled shift work.
• Willingness to work weekends and holidays.
• Proven to follow through on commitments, prioritize and reprioritize as necessary
• Flexibility of schedule to adapt and respond to the ebb and flow of business at the co-op
• The ability to work in close quarters in a fast-paced environment which may include exposure to noisy, wet, humid, cold, or hot conditions.
• General mobility requirements include the ability to: stand for several hours at a time; lift up to 50 lbs.; push, pull, reach, twist, turn, squat, and bend; do repetitive motions; visually read a computer screen for long periods of time; climb a ladder.

Desired Skills and Qualifications:

• At least 2 years of experience serving the public.
• Familiarity with natural foods.
• Cash handling experience.
• Previous receiving experience.
• Experience with digital receiving methods.
• Experience with food cooperatives.
• Familiarity with organic and non-GMO products.