Guest Services Officer chez AirAsia

Job Description

YOUR ROLE AS A:

The Guest Services Officer is responsible to maintain the highest level of safety, security and service standards for ground operations.

WHAT YOU’LL CHAMPION:

• To ensure the smooth daily operations by Guest Services at Check-in counter, Gate Management, Arrival Hall, Transfer Desk and to prepare daily operations reports.

• To ensure that staff are properly plan before starts of operation by updating staff of any information, briefing and debriefing, assigning staff at their designated area, and all tools are sufficient and in order that all tools are sufficient and in order. To comply with Cash Handling for Ground Operations SOP and Cashiering - Ancillary Income SOP from Finance Department.

• Responsibility to comply with AirAsia Berhad standards, AirAsia Berhad safety performance, the applicable law, regulations and procedure in all locations where operation are conducted. This includes ensuring service providers’ compliance towards AirAsia Berhad safety standard.