Customer Service Representative chez UniFirst

As a CSR, you are responsible for handling inbound/outbound customer inquiries through both phone and e-mail. You will be responsible for providing adequate customer service in a professional manner. Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing.

Responsibilities:

• Handle inbound/outbound inquiries through both phone and e-mail in a professional and service-oriented manner
• Excellent Data entry skills required
• Handle and process customer returns into inventory
• Troubleshoot and respond to customers in a timely manner
• Be dependable and very flexible in an ever-changing environment
• Provide coverage for the receptionist position on an intermittent basis
• Prioritize and organize, be detail oriented, work as part of a team, and have a CAN-DO attitude
• Will be required to work overtime as necessary
• Given the nature of Customer Service, there may be circumstances where same day notification of overtime is required.
• This position requires the ability to maintain confidential information.
• Will be required to perform other duties as requested, directed, or assigned.
• Must be willing and able to actively participate in plant-wide safety activities.
• There may be circumstances that require Customer Service Team Members to enter the Production Area. During these circumstances, the employee is required to utilize any PPE that is mandatory or required in that department

%3Cp style=%22font-family: Arial;%22%3E%3Cstrong%3ERequirements:%3C/strong%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3EAssociate%26rsquo;s degree; or equivalent combination of education and experience%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EOne or more Years related experience and/or training in the field%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EEquivalent combination of education and experience.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EShould be proficient in computer programs, such as Microsoft Word, Excel, and Access.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EExperience with AS400 System beneficial%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EMust possess the ability to effectively communicate verbally and in writing.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EAbility to read, analyze, and interpret written instruction.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ERequires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions, both verbal and written.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EMust be detailed and possess the ability to prioritize.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EGood organizational skills.%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3ESelf-motivated, with the ability to work independently%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EMust possess the ability to distinguish between colors%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3EReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin-top: 0pt; margin-bottom: 9pt; font-family: arial; font-size: 10.5pt; color: black;%22%3E%3Cspan style=%22font-weight: bold; background: white;%22%3EBenefits %26amp; Perks:%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin-top: 0pt; margin-bottom: 9pt; font-family: arial; font-size: 10.5pt; color: black;%22%3E%3Cspan style=%22background: white;%22%3E401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin-top: 0pt; margin-bottom: 9pt; font-family: arial; font-size: 10.5pt; color: black;%22%3E%3Cspan style=%22background: white;%22%3EUniFirst is an international leader in garment %26amp; Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin-top: 0pt; margin-bottom: 9pt; font-family: arial; font-size: 10.5pt; color: black;%22%3E%3Cspan style=%22background: white;%22%3EWe were included in the top 10 of Selling Power magazine%26rsquo;s %26ldquo;Best Companies to Sell For%26rdquo; list and recognized on Forbes magazine%26rsquo;s %26ldquo;Platinum 400 %26ndash; Best Big Companies%26rdquo; list. As an 80-year old company focused on annual growth, there%26rsquo;s never been a better time to join our team.%26nbsp;%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin-top: 0pt; margin-bottom: 9pt; font-family: arial; font-size: 10.5pt; color: black;%22%3E%3Cspan style=%22font-weight: bold; background: white;%22%3EUniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws%3C/span%3E%3C/p%3E Postuler maintenant