Luxury Hotel Parking Valet chez The Dewberry

PRIMARY FUNCTION: Luxury Hotel Parking Valet

DEPARTMENT: Parking

REPORTS TO: Luxury Valet Supervisor

SUMMARY:

The Valet team plays an integral role in the hotel’s operation, as they are the first and last point of contact for each guest during their stay. The ideal candidate for this role possesses a positive and friendly attitude, willingness to serve, and a professional demeanor. The primary focus of this role is overseeing guest vehicles and handling guest luggage while providing exceptional guest service. 

KEY RESPONSIBILITIES:

Major areas of responsibility include, but are not limited to: 

• Provide guests with a hospitable first impression, always practicing the 15-5 rule. 
• Escort and assist all guests with a smile, providing anticipatory service. 
• Demonstrate a sense of urgency when assisting guests, while maintaining a calm and composed demeanor.
• Open car doors and hotel doors for all guests entering and leaving the hotel.
• Provide each arriving guest with a thorough introduction to the hotel and its amenities. 
• Issue and collect automobile claim tickets. 
• Assist guests with luggage. 
• Park and retrieve vehicles in a safe and timely manner.
• Perform daily audits of parked vehicles while maintaining the security of the parking lot.
• Complete daily inventory of car keys in the Valet closet.
• Maintain the hotel’s front drive – sweeping up debris, overseeing outside seating areas, and ensuring bell carts are organized and polished.
• Assist with Bellman/Doorman duties when needed. 
• Lead the Dewberry House Car program, driving guests to desired locations, maintaining cleanliness of cars, and ensuring cars have a full tank of gas.
• Ensure guests are charged properly for services. 
• Drive all vehicles safely and in accordance with South Carolina Laws.
• Utilize the hotel’s work order system, “ALICE,” to receive tasks and log work.
• Assist the Concierge team with Dewberry Bicycles.
• Communicate any necessary repairs to management.

QUALIFICATIONS: 

• Valid driver’s license and clean driving record required.
• Ability to understand and follow written and verbal directions.
• Exceptional guest recovery skills.
• Consistent punctuality and reliable attendance required.
• Ability to work outside in all weather conditions, including humidity, rain, cold, and heat.
• Ability to stand and walk for extended periods of time.
• Ability to work in an environment that presents frequent exposure to fumes, airborne particles, and toxic or caustic chemicals, 
• Ability to frequently lift and carry boxes and/or luggage weighing up to 100 pounds.

BENEFITS OF JOINING THE DEWBERRY TEAM:

• 401K with Company Match (4%)*
• Education Reimbursement*
• Paid Maternity Leave*
• Complimentary Downtown Parking
• Complimentary Dry Cleaning
• Complimentary Daily Lunch Buffet
• Best-in-class health & supplemental insurance*
• Optional Supplemental Coverages*
• Financial Advising with Roadside Capital
• Competitive Pay
• Advancement & Growth Opportunities
• Full-Time and Part-Time Positions
• Flexible Paid Time Off

*Indicates eligibility requirement  

WHO WE ARE:

We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel. 

ABOUT THE DEWBERRY:

As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. 

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined^TM,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.

The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.