IT Operations Systems Administrator II chez Cardworks

Join our team - and take the next step in achieving a fulfilling career!

What We Do

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.  We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank.  Merrick operates three main business lines:  credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Essential Functions:

• Primarily responsible for technical administration of Archer 6.x platform

• Lead the administration of the platform in areas such as user accounts, data feeds, workflow & reports access etc.

• Provide development / configuration support based on technical requirements

• Own Technical issue/problem resolution and request management

• Provides analysis and recommendations for solutions, system design and configuration of Archer GRC as part of the Implementation team

• Support the Risk Management team through development, creation, and implementation of testing scenarios and use cases within the GRC application (Archer)

• Support and/or perform the ongoing configuration and support for the GRC platform

• Support implementation of controls through the creation and/or update of user manuals, reports, and/or presentations, using a variety of desktop applications

• Provide ongoing end user support for the GRC software across the business

• Execute and document test cases 

• Define and configure questionnaires, workflows, forms and reports in Archer

• Lead and support Archer version upgrades. Install, test and deploy new applications live in the application

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• Lead internal and external support and administrator resources as needed

• Design and conduct in-person and virtual training sessions for stakeholders

• Provide on-call support when Production issues occur

Required Skills

• Experience managing Governance, Risk & Compliance software

• Ability to implement and maintain software, including requirements gathering, solution design, rapid application deployment, testing, documentation, and ongoing support of platform

• Ability to lead cross functional teams through project completion

• Firm understanding of 3rd party system integration architecture and experience deploying integrations with other applications

• Broad knowledge of Risk Management, control design, execution and monitoring

• Business analysis skills and the ability to understand business process workflows – (inputs/outputs/approval steps)

• Ability to communicate effectively with others (internal and external)

• Good organizational skills and strong problem solving skills

• Ability to effectively document business requirements, design test cases and configure software

• Possess strong technical skills for creating data feeds (SQL BD queries, XML, XSLT, etc.)

• Understanding of basic formula functions using Microsoft Excel

Qualifications/Requirements:

• Bachelor’s Degree or equivalent in Computer Science or related disciplines

• 2+ years of experience as Archer administrator

• 2nd level Archer certification

• 2+ years of Archer implementation and integration experience

• Experience working with databases and managing multiple data feeds

• Experience with developing complex reports in Archer

• Superior attention to detail with excellent written and verbal communication skills.

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program 
• Benefits Package -Medical, Dental, and Vision (plus much more) 
• 401(k) Plan with Company Match 
• Short- & Long-Term Disability 
• Wellness Programs 
• Group Life and AD&D Insurance 
• Paid Vacation, Sick Days and bank Holidays 
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable.