Customer Success Specialist (Outside) chez BRAD HALL COMPANIES
BRAD HALL COMPANIES · North Salt Lake, États-Unis d'Amérique · Onsite
- Bureau à North Salt Lake
Job Details
Description
- Serve as the primary contact for an assigned portfolio of existing customers.
- Proactively manage customer relationships to ensure satisfaction, loyalty, and long-term retention.
- Conduct regular on-site visits and account reviews to assess needs and address any issues.
- Respond promptly to customer inquiries, resolve complaints, and provide ongoing support.
- Monitor account activity, product usage, and purchasing patterns to anticipate customer needs.
- Coordinate with internal teams (operations, logistics, billing, technical support) to ensure timely and accurate delivery of products/services.
- Communicate updates, policy changes, and new service offerings relevant to existing customers.
- Ensure contracts, pricing, and agreements are up-to-date and consistent with company policies.
- Identify and recommend additional products, services, or programs that benefit current customers.
- Support renewal efforts for contracts or service agreements to secure long-term partnerships.
- Work with marketing and product teams to bring tailored solutions to existing accounts.
- Generate key customer business reviews on a planned interval to assess performance, address concerns, and identify opportunities for improvement.
- Collaborate with sales and account management teams to develop action plans based on customer feedback and insights.
- Maintain accurate records of customer interactions, visits, and account plans within the CRM system.
- Provide management with account status reports, retention metrics, and customer feedback.
- Track and report on customer satisfaction and retention goals.
- A knack for improving processes, with a strong ability to define and implement policies that streamline operations.
- Excellent organizational and multitasking skills, with an eye for detail.
- Strong communication skills and the ability to collaborate effectively across departments.
- Proficiency in managing sales data and generating reports, with a good understanding of sales metrics.
- Ability to handle administrative tasks efficiently, ensuring everything runs smoothly behind the scenes.
- Experience with CRM systems, Microsoft Office Suite (especially Excel), and order processing software is a plus.
- Bachelor’s degree in Business Administration, Sales & Marketing, or related field.
- 2 – 4 years of experience in sales, sales support, or a customer service role in a fast-paced environment.
- Proven experience in process improvement and the implementation of new procedures.
- Customer service experience is a plus.
- We are a forward-thinking team, constantly evolving to stay at the top of our game.
- You’ll have the opportunity to influence change, help build out our sales processes, and contribute to the company’s overall success.
- We foster a collaborative and inclusive work environment where every team member’s contribution is valued.
- Competitive salary, benefits package, and opportunities for professional growth.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Qualifications
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