Digital Readiness Program Lead (Internal HC applicants only) chez Hennepin County, MN

About the Department

Broadband and Digital Inclusion (BDI) is looking for a Digital Readiness Program Lead to join their team. This position will lead initiatives to boost digital readiness through strategic coordination of partnerships and resources. This role strengthens relationships with community-based organizations, expands digital readiness training, and helps align shared resources to make digital services more accessible and equitable. A key part of this position is supporting culturally responsive outreach and engagement in partnership with neighborhood-based organizations throughout Hennepin County. 

Location and hours: 
This position is hybrid and will be performed both on-site at 625 4th Avenue South, Minneapolis, MN 55415, at community events, and remote as job duties require. Work hours will be primarily Monday through Friday, 8 a.m. - 4:30 p.m. with night and weekend flexibility as needed for community outreach events. Reliable transportation is required. Candidates must be able to work outside of business hours (night, weekend, or holidays) as needed for community outreach events. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.In this position, you will:

• Build and maintain relationships with community-based organizations to align digital navigation program efforts and shared resources.
• Facilitate dialogue with residents, digital navigators, and community-based partner organizations to elevate community voice and improve digital service experiences.
• Identify and communicate new opportunities for community partnerships, resident services, funding, and volunteer resources.
• Conduct inclusive, culturally competent outreach, including planning and conducting meetings and events.
• Monitor, record, and report community-based organization program activity progress.
• Work with Digital Navigation Supervisor to develop training materials or resources for Navigation team. 
• Identify areas of improvement and opportunities to effectively deliver digital readiness sessions that meet the needs of residents.
• May be assigned to special projects.

Need to have:

• One of the following:
  • Related education and/or experience to total four years or more.
  • Bachelor's degree in business administration, public administration, research methods, statistics, behavioral/social science, public health, computer science/MIS, management science, or urban/city planning.
• A valid driver's license and the ability to obtain a Hennepin County driver's permit.

Nice to have:

• Experience:
  • Providing direct services to residents/clients with diverse cultural backgrounds.
  • Working with community partners and outreach organizations.
  • Analyzing and evaluating business processes and procedures to improve operational effectiveness.
  • With program development, evaluation, and research methods.
  • With project management.
  • With digital readiness training and curriculum development. 
  • Using basic computer operations, mobile devices, and common software (Windows, Android, iOS, Google Workspace, Microsoft Office).
• Ability to:

  • Build and maintain relationships with internal and external partners.

  • Prepare plans that meet project and program goals, implement plans, and make recommendations for improvements. 

  • Manage effective working relationships within and outside the organization.

  • Facilitate group meetings and discussions.

  • Create and deliver presentations; effectively communicate verbally and in writing.

  • Handle multiple tasks simultaneously while recognizing priorities and meeting deadlines; organize and manage time effectively.

  • Quickly adapt to changes in policy, procedures, and processes.

  • Use critical thinking and apply creative problem solving.

  • Analyze and evaluate processes and operational effectiveness

  • Recognize and respect cultural differences and provide culturally appropriate services.

About the department:  

The Broadband and Digital Inclusion department (BDI) leads Hennepin County’s strategies to equip residents with the tools, knowledge and skills they need to thrive in a digital world. Part of the Disparity Reduction line of business, we work to ensure that all residents are able to access and realize the transformative power of reliable broadband choices, computing devices, and digital literacy and internet-safety skills.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive. 

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips. 

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a criminal background check.

If you have any questions, please contact:
Talent Acquisition division
Hennepin County Human Resources department
Submit a request at hennepin.us/ask-hr or 612-348-7855

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