Product Owner, Community Manager (Onsite) chez Frontsteps

POSITION OVERVIEWThe Product team fuels product development, product quality, and user engagement by representing the voice of the user. The Product Owner is responsible for leading the development of the FRONTSTEPS platforms and monitoring their quality and stability. This role works directly with Engineers, QA, AI/BI specialists, and internal stakeholders to enhance the product, eviscerate bugs, and enforce security while keeping the end-user experience top of mind. The Product Owner also serves as the face of the product to our internal and external customers, communicating known issues and enhancements, while supporting business unit partners throughout the organization and relentlessly improving the final product. In addition, this role will actively identify, scope, and deliver AI-enabled features and efficiencies that improve customer experience, accelerate internal workflows, and position FRONTSTEPS as an innovator in property management technology. Immediate value creation objectives include:·        Accelerate story velocity of essential Caliber Desktop functions to Community Manager·        Categorize and prioritize remaining non-essential configuration and advanced functions to provide recommendations for 2026 product roadmap·        Coordinate with parallel development initiatives to ensure alignment and integration of the core modules with the overall Community Manager product·        Document and develop initial training material for Community Manager users and internal staff·        Begin incorporating AI capabilities into backlog refinement, requirements gathering, and competitive analysis to drive early productivity gains and help shape the Community Manager AI roadmap Success in this role means the Community Manager launches with essential features from all core Caliber modules by end of 2026, evidenced by significant DAU growth related directly to key features along with new logo growth and reduction in Caliber customer churn. Success also includes establishing an initial set of AI-enabled features and internal efficiencies that enhance user experience, improve adoption metrics, and demonstrate FRONTSTEPS’ commitment to leveraging AI for measurable customer value.



ESSENTIAL FUNCTIONS

Have a deep understanding of the customer and serve as an advocate for the customer in the product, leveraging insights where appropriate to uncover patterns in customer behavior and needs

Maximize velocity of the development team by keeping the backlog groomed and ready with enough user stories to stay at least 4 sprints ahead of development, including AI-driven feature stories and experimentation

Ensure that all COAs are detailed, clear, and measurable, with input from QA to guarantee testability and quality assurance

Work with designers to rapidly create optimized and user-friendly UI/UX, ensuring a brand consistent, seamless, and intuitive user experience, while also integrating AI-powered features that enhance personalization and efficiency

Collaborate with the Business Intelligence and AI teams to iterate dashboards and leverage foundational AI/BI tools for tracking user engagement, surfacing predictive insights, and supporting decision-making

Regularly analyze adoption metrics and customer feedback to identify barriers to entry within different segments of our existing customer base while also driving adoption among new customers

Implement targeted initiatives to boost engagement and retention, including creating intuitive onboarding experiences, crafting release notes that focus on value delivered, and keeping customer-facing roadmaps up to date

Develop short-term and long-term use case models for core module functionality, including AI-powered features and automation opportunities that align with the overall product vision

Collaborate across the Product team to align on AI vision and ensure AI opportunities are represented across all product areas

Contribute to competitive research efforts, leveraging basic AI-driven tools to automate data collection, summarize competitor offerings, and identify emerging trends

Leverage all available tools and services to accelerate requirements gathering

Hold cross-functional teams accountable for quality and timely delivery against the roadmap

Drive organizational visibility into product development progress and completion through Engineering Demos

Work closely with QA to ensure product development delivery

Work with the Product Manager, customers, and sales to identify product features and priorities

Work with customer support to identify product issues and help prioritize issues

Lead agile teams, conduct ceremonies, and adhere to the SDLC through the SaaS development process including creating and maintaining the product backlog, creating user stories, sprint planning, managing the work in the sprints and defining acceptance criteria

Report on key SDLC KPIs like Capacity, throughput, Velocity against development focus goals, while also contributing to measurement of KPIs

Other related duties as requested by management

SKILLS & QUALIFICATIONS

Bachelors degree or equivalent work experience

3 to 5 years of experience working in a SaaS product ownership or software development environment, with exposure to AI-powered SaaS solutions a strong plus

2 to 3 years of experience owning products with multiple data and API integrations, including emerging integrations with AI/ML services or APIs

Experience with products that integrate with SalesForce.com Clouds like Marketing, Sales, Service

Experience with the Microsoft Tech stack including Power BI and Microsoft SQL; ability to pair these with AI/BI tools for data analysis, predictive insights, and visualization

Demonstrated ability to use product management tools like Azure DevOps, Confluence, or similar

Experience with accounting software or financial systems is highly desirable

Interest in AI technologies, such as Copilot, ChatGPT, and others, and a willingness to incorporate them into daily workflows to enhance and accelerate productivity, and automate repetitive tasks

Knowledge of AI and BI concepts, with hands-on experience using tools like Power BI, Tableau, or similar for visualizations, and curiosity to expand into AI-driven analytics (e.g., predictive modeling, clustering, sentiment analysis)

Familiarity with chatbots, large language models (LLMs), machine learning (ML), and autonomous agents, with the ability to understand application in SaaS workflows and customer engagement

Demonstrated experience contributing to or managing AI-enhanced features (e.g., search, recommendations, summarization, anomaly detection) is a strong plus

Experience leading agile ceremonies such as sprint planning, stand-ups, reviews, and retrospectives, with added fluency in scoping and iterating on experimentation cycles

Detail-oriented with a focus on maintaining high standards of excellence in User Stories, Conditions of Acceptance, and Definition of Done

Ability to align product development with business goals and customer needs while ensuring features drive measurable value and adoption

Ability to prioritize competing demands such as enhancement requests, bug fixes, security concerns, usability issues, and tech debt

Strong ability to collaborate with cross-functional teams, including development, QA, marketing, AI/BI specialists, and customer-facing roles

Driven to disrupt and slightly impatient to deliver impactful changes, to accelerate delivery and customer outcomes

Experience in creating visual content (videos, GIFs, infographics) for marketing and training purposes, with interest in applying generative AI tools to scale content creation efficiently

Strong problem-solving skills and ability to navigate complex challenges, including those arising from AI adoption such as data quality, bias mitigation, and explainability

Skilled in balancing assertiveness with diplomacy to achieve the best outcomes for the product, team, and end users

Willingness to continuously learn and adapt to new technologies and market trends, with a proactive approach to staying informed on AI advancements and competitive differentiation

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