Count Room Supervisor chez Jamul Casino

Job Description

Count Room Supervisor

Jamul Casino Resort is San Diego’s newest and closest casino resort, delivering the region’s most genuinely entertaining experience. Since opening in 2016, we’ve grown into a premier destination with seven restaurants, 1,600+ slot games, 50 table games, a Poker Room, live entertainment, and award-winning dining—all with stunning backcountry views.

In 2025, we expanded into a full resort with the opening of our luxury hotel, rooftop pool deck, and full-service spa and salon. Together, they make Jamul Casino the ultimate Southern California getaway. Recognized as a Best Place to Work in 2023 and 2024, Jamul Casino continues to deliver unforgettable guest experiences while being a Genuinely Generous Employer and community partner.

 Position Summary:

The Count Room Supervisor is responsible for the day-to-day operations of the count room and the count team. In this role, you will protect assets by ensuring strict compliance with established internal controls, policies, and procedures as well as applicable laws and regulations. You will also oversee and participate on casino floor drops. As the Count Room Supervisor, you will demonstrate and exemplify Jamul Casino’s mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team).

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Customer Service to all guests and team members.
• Assists in supervising staff in the Count Room.
• Assist with implementation of operational goals and follows up with achievements of performance and profit objectives.
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.
• Actively participates in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
• Maintains daily drop schedule and responsible for the approval process of the drop schedule.
• Ensure soft currency is accounted for and recorded in accordance with company policies and procedures.
• Manually counts large amounts of currency.
• Reviews and compiles reports generated by Soft Count.
• Ensures company assets are properly accounted for and secured.
• Accounts for all table games documentation.
• Participates in the maintenance of machinery used in count room operations.
• Ability to function with secured access for ingress/egress to count room.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Associate’s degree (A.A.) or Bachelor's degree (B. A.) Preferred but not required or a combination of experience and education.
• Two years minimum experience in count operations or similar functions. 
• Ability to communicate with internal and/or external guests.  
• Strong attention to detail and accuracy.
• Ability to read and comprehend company policy and procedures manuals, as well as departmental correspondence.
• Ability to effectively present information in one-on-one and small group situations to guest and Cast Members.
• Ability to write correspondence such as memorandums, procedures and departmental incident reports. 
• Ability to read, to write, to comprehend and speak English.
• Ability to understand and perform duties in accordance with:
• Departmental, property and company policies and standards
• State Gaming Board requirements
• Sarbanes-Oxley
• Internal Controls
• Ability to stand for extended periods of time.

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

• Must obtain a First Aid/AED certification. (Include for Security positions remove for other positions)
• Must successfully complete TIPS training. (for designated positions, HR see Required Trainings)
• Must possess a valid driver’s license and have acceptable driving history. (Include for Driving positions, remove for positions that do not require driving)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Must be able to work with cleaning chemicals and be able to handle chemical fumes and airborne particles on occasion (include for EVS, Stewarding & Facilities positions, remove for other positions).  The noise level in the work environment is usually moderate. Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.