VITA - VITA Print Service Support Technician (777507) chez Advanced Network Consulting Inc

Description

Role duration is October 2025 through April 2026

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. 

Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement? 

ABOUT THE ROLE

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. 

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.  

The role will be supporting the VITA Print Service offering.  Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Requirements

• Microsoft 365--Required 5 Years
• Strong communication and interpersonal skills and detail oriented--Required 5 Years
• Strong analytical and troubleshooting skills--Required 5 Years
• Ability to prioritize tasks and manage time effectively in a fast-paced environment--Required 5 Years
• Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests--Required 5 Years
• Commitment to delivering high quality end user support and customer service--Required 5 Years
• Experience in a help desk or technical support role--Required 5 Years
• Knowledge of IT systems--Required 5 Years
• Knowledge of print services environment--Desired 2 Years