- Junior
- Bureau à Bengaluru
About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. The total fiscal year 2022 sales were over $97 billion; Approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
About Lowe’s India
At Lowe's India, we are the enablers who help create an engaging customer experience for our $97 billion home improvement business at Lowe's. Our 4000+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative methods to ensure that Lowe's has a competitive edge in the market. To know more about Lowe's India, visit Lowes.co.in
About the Team
The Digital Commerce team at Lowe’s India is an extension to the Core Digital Commerce function at Lowes’ Headquarters in Mooresville. The team in India in partnership with Mooresville, Serve as the primary point of contact for internal and external customers for the digital business, managing day-to-day issue resolution, responding to general inquiries, and executing urgent actions on behalf of the Digital Commerce organization. The team acts as the first line of defense for any issues related to the digital workfront, ensuring Lowes.com remains operational and provides a seamless shopping experience across all digital platforms. By maintaining continuous vigilance and proactive management, contribute to delivering exceptional service and support that enhances the customer journey and upholds the integrity of our digital presence.
Job Summary:
The primary purpose of this role is to assist with the execution and resolution of the Digital Commerce Support workstream by resolving assigned product and price issues, while also identifying improvement opportunities within his/her assigned area (e.g., Merchandising Divisions, Services) to improve the overall site customer experience. This includes responsibility for proactively and reactively resolving identified issues within the defined execution parameters and service level agreements, and continued education of the digital commerce business to effectively and efficiently route said issues. This role is responsible for timely and accurate execution of item-level changes on the site. Overall, this role contributes to digital commerce segments that play an important role in moving the digital business forward by driving ongoing improvements and mitigating exposure of inaccurate product and price representation on digital platforms.
Job Title Associate Analyst, Digital Commerce
Grade 10
Business Group Digital Commerce
Department Name SSC-B Digital Commerce (1158)
Job Function & Job Family Digital Commerce Support
Role Designation In-Office
I. Roles & Responsibilities:
Core Responsibilities:
· Executes the review and resolution coordination of digital commerce issues for an assigned area of the workstream (e.g., Merchandising Divisions, Services) to improve the site experience and mitigate exposure of bad data on the site. · Operates under the established service-level agreements to mitigate negative customer exposure and provide exceptional customer service to our red vest associates. · Provides insights and data driven recommendations to the manager of his/her assigned area to improve the processes and systems to further enhance the customer experience. · Consistently monitors workstream dashboards, intake channels and customer sentiment to control the backlog and adjust prioritization, and serves on a rotation within the on-call model · Executes assigned work plans with digital commerce team and support teams, responsible for efficiently and accurately executing the appropriate change (e.g., pricing, product restriction). Ensures that this work is completed on time and raises risk and issues that could cause delays to the work. · Works as a member of a larger team.
II. Years of Experience
· 0-2 years of work experience
III. Education Qualification & Certifications (optional)
Required Minimum Qualifications:
Graduate in any discipline
IV. Skill Set Required
Primary Skills (must have)
Experience in Ecommerce, Digital business segments
Teamwork and collaboration
Effective interpersonal and customer facing skills
Researching skills
Secondary Skills (desired)
Data Analysis Skills
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
