IT Specialist chez Flatiron Construction Corp
Flatiron Construction Corp · Whitestone, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Whitestone
As an IT Specialist at SPC, you will serve as the primary point of contact for all IT-related requests, leveraging your experience to analyze and resolve complex end-user incidents, problems, and service needs efficiently. You will be responsible for receiving, prioritizing, documenting, and troubleshooting issues using diagnostic tools and help desk systems. This role requires in-person, hands-on support at the desktop level across various Picone locations, ensuring timely resolution of technical issues. In addition, you will provide end-user training and guidance as needed, helping to maintain a reliable, user-friendly technology environment across the organization.
How You Will Make an Impact:- Use judgment, critical thinking, technical expertise and troubleshooting skills to diagnose end-user incidents to restore services or provide solutions
- Effectively manage end-user support queues within IT service management tools
- Transition tickets within incident management system based on priority and escalation to other IT team members
- Track, update, and follow-up on incidents, while communicating with users to gather requirements requested by escalation team(s)
- Respond and work on tickets in appropriate order to meet established SLAs effectively and consistently
- Adhere and reinforce enterprise incident, problem, and knowledge management standards
- Document actions and issues in IT Service Management tools
- Prioritize incidents and identify problems to effectively resolve end-user request form local and remote locations
- Learn Dragados custom applications to provide troubleshooting, support, and end-user training
- Provide end-user training, guidance, and assistance deskside, and via electronic communication (email, chat, video etc.) to various Dragados locations
- Act as primary point of contact for IT incidents and requests
- Educates employees on IT services and processes, including appropriate paths to engage IT for support
- Analyze incidents, problems, and requests to identify trends and solutions
- Prepare for deployment, maintain, and control IT assets inventory
- Responsible and accountable for user onboarding and offboarding process and procedures
- Mobile device deployment, troubleshooting, and MDM management
- Draft and up-keep IT support documentation for identified problem resolutions
- Establish and maintain working rapport with non-IT members acting as IT liaisons
- Bachelor's Degree in a technical related field from an accredited institution preferred.
- 3+ years related experience required.
- Basic project management skills and the ability to handle various tasks simultaneously
- Experience supporting Microsoft technology, including Active Directory, Windows, M365 Office Suite, etc.
- Be able to easily work with abstract and highly technical concepts, as well as explain complex functionality to non-technical users and staff
- Working knowledge of support-based ticketing system
- Undergraduate and/or vocational training
Some of the benefits you may be eligible for as an employee are:
- Comprehensive compensation package and paid time off program
- Industry leading 401(k)/RRSP
- Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
- Wellness benefits & Employee Assistance Program
- Tuition Reimbursement Program
We are an EEO/ADA/Veterans employer.
Salary Min:USD $70,000.00/Yr.Salary Max:USD $80,000.00/Yr. Postuler maintenant