Manager, Experience Center chez Mckesson

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Title: Manager, Experience Center

Location: Dallas, Texas (REQUIRED)

Onsite/Hybrid/Remote: ONSITE role

Introduction
The McKesson Experience Center serves as a corporate showcase – highlighting all of McKesson’s solutions, products, and services and routinely hosts employees, customers, and guests of McKesson’s C-suite. It is a highly visible and tangible experience that brings the McKesson brand to life and supports our partners’ objectives to drive new business. We are in the first year of launching this new experience and this role can create a foundational impact. 

The Role
The Manager, Experience Center is primarily responsible for facilitating Experience Center tours, managing tour operations, designing tour tracks, and engaging with teams across the organization to ensure our communications regarding each business segment are updated and accurate. Additionally, this role will be responsible for supporting and updating multiple, customized content modules (including but not limited to decks, interactive animations, video, etc.) and accompanying scripts to create a memorable experience for our guests. In this role, the individual is representative of the McKesson brand and will need to be just as comfortable conveying the McKesson story as they are at engaging with corporate, business and sales leaders to ensure their tours deliver with impact.

This role will report directly to the Associate Brand Director of the Experience Center, as part of the Corporate Brand and Creative Services team, and will regularly engage with our events team responsible for our McKesson Conference Center. 

In addition to superior verbal and written communication skills along with a background in healthcare, the ideal candidate will be a highly organized, goal-oriented, self-directed professional with strong attention to detail. From tracking/coordinating tour requests, balancing competing priorities and managing the Experience Center calendar, to providing onsite support for office hours, issuing tour surveys and assisting with monthly reporting to leadership, this individual will have a strong aptitude for coordination of activities and have proven experience working effectively in a highly matrixed corporate setting. 

This role requires strong emotional intelligence and collaboration skills to work closely with stakeholders throughout the organization to capture and accurately convey the company’s priorities in all aspects of their work. An aptitude for service-leadership and hospitality plus experience with technology and AI resources will be an advantage to this role’s success. Candidates who excel at building trust and relationships will thrive in this environment.

This role is expected to be onsite at our Las Colinas office approximately 3 days a week.

PLEASE NOTE: Applicants must submit a portfolio of content created (ex. articles, scripts, videos, social posts, digital experiences) for consideration. Some candidates will be invited to give a 10-minute presentation on a healthcare topic of their choice.

Key Responsibilities
Due to the nature of the workflow and tour scheduling, there will be fluctuations in this role’s focus as a facilitator, coordinator and content manager.
70% - Experience Center facilitator, coordinator and brand ambassador  
•    Act as a facilitator of tours, presentations, and events particularly focused on employee and some customer engagements. They will serve to support as needed for executive tours.
•    Coordinate all aspects of behind-the-scenes tours operations in partnership with the Associate Brand Director, including but not limited to verifying and following up on tour requests, coordinating Experience Center Calendar and delivering post-tour surveys. This includes tracking individual tours from request to final feedback, as well as big picture understanding to plan resources and support monthly/quarterly reports.
•    Operate as a strong team player, building and leveraging relationships and business expertise within the McKesson’s matrixed culture.
•    Work with corporate events, technology, and headquarters facility management, which manage operations for the Experience Center, to ensure the Experience Center is always ready for visitors.
•    Work closely with the Associate Brand Director to establish a tour facilitator training program, manage facilitator scheduling as needed and coordinate docents for open houses and virtual reality tours.  

30% - Experience Center content support and management
•    Support and maintain existing high-level content assignments (decks, scripts, articles, virtual reality) for evergreen, program, and seasonal needs, under the direction of the Associate Brand Director.
•    Update content copy using Office/Writer.ai and avatar content with Synthesia.ai, with a willingness to learn new software to support Experience Center content as it evolves.
•    Build relationships with internal design and video partners, as well as work with outside service workers that may be used for content creation.
•    Consult with corporate strategy, employee relations and business unit partners to provide business focused and practical story components for content creation.
•    Manage frequently changing content updates from lobby screen to the Our Stories station, as well as the Experience Center’s page on our intranet.
•    Work with Associate Brand Director to maintain operational content tracking docs (Excel/Smartsheets) and content maps (Miro)
•    Stay current on technologies and trends to ensure the Experience Center’s presence continues to evolve and feel modern.

Qualifications 

Minimum Requirements  
•    Degree or equivalent and typically requires 4+ years of relevant experience.

•    4 + years of professional experience in communications, public relations, marketing, or related field like events or hospitality.

•    3-5 years of public speaking and presenting.

•    Experience in healthcare communications or marketing experience highly desirable

Critical Skills 
•    Presentation, brand, communications and storytelling experience with an emphasis on copy execution and an eye for design
•    Passionate about people and culture; must love talking to people and engaging with a range of personalities
•    Exceptional self-starter and organizational skills, ability to understand workflows and improve them 
•    Ability to navigate/influence within a complex, matrix organization to develop, communicate, & support company’s short-term and long-term business objectives
•    Proven experience and expertise as a brand ambassador
•    Understanding of a brand’s verbal and visual identity 
•    Proven ability to think strategically and implement ideas from ideation and development to measurement and evaluation.
•    Strong passion for healthcare and hospitality acumen 
•    Project management and logistics coordination  
•    A demonstrated track record of acting as a team player and partner across multiple teams and geographies balancing the needs of the enterprise with the needs of the business
•    Demonstrated strategic, critical, analytical, and innovative thinking skills 
•    Proven ability to create a positive culture, with high morale and strong performance
•    Strong desire to work with emerging AI solutions like CoPilot, Synthesia and Writer.ai, along with a digital mindset to find opportunities to automate and scale

Preferred Skills 
•    Prior executive briefing center experience is a plus 
•    Prior spokesperson or sales experience is a plus
•    Experience with branded video, animation, and social content creation
•    Adobe Creative Suite skills (Photoshop, Illustrator) or Adobe Express 
•    Knowledge of events and hospitality platforms, like Cvent, is beneficial
•    Demonstrated technical curiosity across AV, automation integration, software and devices including Windows and Mac operating systems

Education 
•    4-year degree/BA/BS/Associate degree in Marketing, Business, Communications or related field or equivalent experience
•    Business Experience – 5-7 years in marketing, hospitality, events or public relations

Specialized Knowledge/Skills

• Extensive knowledge of company products and services

• Strong presentation skills; able to deliver compelling tours to employees 

• Process creation and documentation 

• Calendar (Shared) Management

• PC and/or Apple Experience 

• The candidate will have some technical background and success speaking/presenting to audiences

Must be authorized to work in the US. Sponsorship is not available for this position.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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