Receptionist chez None

Position:                     Receptionist

Date Revised:            September 30^th, 2025

Reports to:                 Business Manager      

Location:                    Good Shepherd Catholic Community

                                    1000 Tinker Rd

                                    Colleyville, Texas 76034

                                    www.gscc.net

The principal duty of all employees is to assist in the mission of the Church in the Diocese of Fort Worth.  This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

General Position Summary:  The Receptionist is the face of the parish. This position is responsible for welcoming parishioners and guests, directing them to various functions and answering calls.

Principal Accountabilities:

This position is primarily the Receptionist, but may perform administrative duties, when needed.

Receptionist Duties:

• Welcomes all visitors in a warm and professional manner as they come into the reception area.
• Checks the Parish Calendar daily to be aware of activities on campus and directs parishioners/visitors to their meeting location
• Answers phone calls, takes messages, and properly directs calls to the correct extension.
• Maintains a clean, organized and professional workspace at all times.
• Performs secretarial duties as assigned by the Business Manager
• Monitors video surveillance cameras.
• Maintains Mass intention book.
  • Record Mass intentions and receive payment from parishioners/visitors for the mass intentions
  • Mail list of scheduled Masses to contributors.
  • Order Mass cards.
• Mail handling
  • Sort daily incoming mail.
  • Prepare bulk mailings per current postal regulations and take to post office.
  • Keep records for bulk mailing account
  • Monitor meter money level
  • Print monthly postage usage reports
• Direct/Support Ministry meetings
  • Be knowledgeable of meetings and events that are scheduled for the day and when needed, help direct parishioners get to where they need to go.
  • Help open doors and stand at doorways to help direct parishioners to the correct room.
• Administrative Duties will be given as needed by Business Manager

Typical Decisions and/or Recommendations Made in This Position:

• (Minimal) Exercise discretion and independent judgment with respect to matters of significance.

Supervision Given and/or Received:

• Minimal to Moderate Received
• None to Minimal Given 

Internal Contacts:

• Pastor, Priests, Business Manager, and employees.

External Contacts:

• Parishioners, vendors, local, state, and federal agency representatives, and auditors.

Working Conditions and/or Physical Requirements:

• This position works in a typical office environment but is subject to stress due to the evolving and quickly expanding needs of our parishioners, tight deadlines and moderate workloads.
• Ability to sit and perform computer work for lengthy periods of time.
• Able to access and maintain centralized departmental files. 
• Involves extending arms and reaching files stored in multiple levels on shelves, climbing up a stepladder to access files.
• Ability to accept work interruptions while still remaining focused on duties.  
• Data entry via computer keyboard that requires repetitive and frequent hand and wrist movements.
• Ability to lift up to 35 pounds without assistance and up to 60 pounds with assistance.

Travel Requirements:

• No travel is required

Education and Experience Preferred:

• High School Diploma / GED
• Communication Experience: active listening, clear verbal and written communication.
• Customer service Experience: strong ability to prioritize parishioners and/or guests needs and provide a positive experience.
• Problem-solving Experience: identifying issues, analyzing solutions, and effectively resolving parishioner and/or guest problems.
• Relationship building Experience: establishing trust and rapport with our parishioners.
• Attention to detail Experience: ensuring accuracy in data entry and parishioner information.
• Adaptability Experience: handling diverse parishioners and/or guest inquiries and situations with flexibility.
• Professional Experience: ability to represent the company with warmth and professionalism in person and over the phone.

Knowledge and Skills Preferred:

• Demonstrated ability to listen empathetically, make peace, and de-escalate
• Demonstrated history of good judgement.
• Demonstrated aptitude for adaptability and flexibility.
• Ability to use various computer software programs, strong computer skills in Microsoft Office Suite, especially in Word and Excel.
• Ability to use various office machines (copier, fax, phones, calculator, scanner, etc.) or ability to learn.
• Ability to meet deadlines and follow directives from Pastor or Business Manager in a timely manner.               
• Ability to receive, understand, retain, and complete verbal and written tasks.
• Ability to work independently as well as in teams.
• Ability to provide excellent customer service and work efficiently with staff, clergy, religious, and laity.
• Ability to honor and maintain confidentiality.
• Ability to work well with people from a diverse variety of audiences.
• Excellent organization, prioritization, and communication skills.

FLSA Designation:  (Non-Exempt) (Full Time 38-40 hours) (Monday-Friday)