Account Coordinator - Erlanger, KY chez ADM Nutrition

Account Coordinator - Erlanger, KY

JOB SUMMARY:  
The Account Coordinator position is an advanced level role in the ADM Nutrition Customer Service organization, which is responsible for managing the key customer account order fulfilment process from order entry to delivery.  This role reports to the [Insert Line Manager position] at the [Office/Plant Location] facility.

As one of the world’s largest nutrition companies, ADM unlocks the power of nature to provide ingredients and solutions for foods, beverages and supplements for people all around the world.  The Account Coordinator position plays a critical part in this process by working closely with Sales, Supply Chain, Operations, Regulatory, and Quality teams to provide an industry leading customer experience. 

PRIMARY RESPONSIBILITIES:
Customer Relationship Management:

• Serve as the main point of contact for assigned customers.
• Answer customer inquiries via email and phone.
• Participate in customer meetings and in-person visits.
• Prepare, submit, and monitor daily and ad hoc reports.
• Prepare and submit customized documentation.
• Resolve credit hold issues.

Order Management:

• Serve as a dedicated order management resource for key customer accounts.
• Process new and revised purchase orders in a timely manner.
• Provide timely order acknowledgements and shipment status updates to customers.
• Proactively identify and resolve order issues, track shipments, and expedite orders as needed.
• Issue proper documentation for all shipments.
• Maintain accurate data for customers in all required systems.
• Provide pre- and post-order support.

Cross-Functional Collaboration and Business Support:

• Provide support and guidance to other ADM businesses, locations, and teams.
• Understand domestic and international shipment processes and provide documentation support.
• Proactively analyze stock levels of raw materials and finished goods for potential issues.
• Reduce excess inventory through targeted customer outreach.
• Support and provide trend feedback to the Supply Chain team for the demand forecasting process.
• Collaborate with cross functional support teams to resolve product issues and customer complaints.

Team Leadership:

• Serve as backup to other Account Coordinators in their absence.
• Assist Customer Service leadership with meetings, reporting, and process improvement.

CRITICAL SKILLS AND COMPETENCIES:

• Positive attitude with a strong customer service orientation.
• Establish and maintain positive relationships with customers and ADM colleagues.
• Team-oriented with a willingness to collaborate in a fast-paced environment.
• Expert problem-solving, critical thinking, and decision making abilities.
• Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to expertly communicate in person, by telephone and in written form.
• Time management skills and the ability to multi-task.
• Strong computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs.
• Willingness to learn, help others, and flexibility to adapt to change.
• Willingness to work outside normal business hours, including weekends, depending upon business needs.
• This position may require occasional domestic travel to visit customers. Travel will typically involve overnight stays and require the ability to manage a flexible schedule and adapt to varying travel conditions.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Minimum of a 4-year college degree (Bachelor’s Degree) supplemented with at least three 3 years of relevant work experience.  Equivalent combinations of education and experience will be considered.
• Must be an existing ADM Nutrition colleague for a minimum of 18 months and actively pursuing a Customer Service focused career path.
• Position requires sitting for prolonged periods of time and operating a keyboard.

 

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.  * If you’ve been in your current position for more than 18 months, supervisor approval is not required.  * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.  
​Hiring Manager-  Abby Timon  ​
Recruiter-  John Wagner

Erlanger

KY - Kentucky

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$56,600.00 - $105,600.00