- Professional
- Bureau à Fort Lauderdale
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
Position Overview
The Dock Operations Supervisor supports the Transportation team by overseeing dock processes, ensuring carrier compliance, and training operations staff on shipment preparation and handoff. This role acts as the key link between carriers, transportation leadership, and site operations, driving performance on both sides to ensure freight departs on time with complete and accurate documentation.
Key Responsibilities
- Oversee inbound ASN (Advanced Shipping Notice) management in DataDocks, ensuring accuracy and timely updates.
- Manage dock capacity planning for both inbound and outbound operations to optimize flow, minimize congestion, and support on-time performance.
- Coordinate daily dock activities in alignment with transportation schedules, carrier pickup windows, and service commitments.
- Serve as the primary point of contact for carriers at the dock, ensuring smooth check-in, load-out, and issue resolution.
- Audit loads, BOLs, and shipping documentation for accuracy and compliance with carrier requirements.
- Train and coach operations associates on transportation procedures, carrier requirements, and dock workflows (e.g., labeling, ASN/BOL processes, hazmat readiness).
- Performance manage operations staff related to dock readiness, shipment accuracy, and on-time departures.
- Monitor carrier performance (on-time arrival, trailer utilization, service consistency), escalating issues and holding carriers accountable to SLAs.
- Conduct dock and carrier process audits to identify gaps, implement improvements, and reinforce compliance.
- Support rollout of new transportation processes, technology, or carrier programs by leading training and hands-on dock implementation.
- Partner with transportation leadership to drive continuous improvement across dock and carrier interactions.
Qualifications
- 3+ years in transportation, shipping/receiving, or logistics operations; prior experience in a supervisory or training role preferred.
- Strong understanding of carrier requirements, ASN/BOL processes, and freight documentation.
- Familiarity with DataDocks or similar platforms for ASN management preferred.
- Excellent communication, coaching, and performance management skills.
- Proficient in transportation management systems (TMS), warehouse management systems (WMS), and Microsoft Office Suite.
- Ability to work in dock/warehouse environments with varying temperatures and noise levels.
Key Competencies
- Carrier & Partner Management
- Training & Coaching
- Performance Management
- Process Compliance & Audit
- Capacity Planning & Optimization
- Communication & Collaboration
Work Environment
- Based on-site at the dock, working closely with carriers and operations staff.
- Requires flexibility for shift schedules aligned with transportation and carrier operations.
- Intermittent travel as needed for onsite support
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
