
Feed-in-Tariff Business Account Manager (14 Month FTC) chez Good Energy
Good Energy · Chippenham, Royaume-Uni · Hybrid
- Professional
- Bureau à Chippenham
No day will be the same - here are some of the highlights
- End-to-End Client Management: Take full ownership of resolving client queries and issues, coordinating with internal teams, and keeping clients updated throughout the process.
- Relationship Building & Retention: Develop and maintain strong relationships with key client organisations to ensure high-quality account management and retention.
- Comprehensive Account Activity: Effectively manage all account tasks, including registrations, switches, meter data processing, verifications, detail changes, and report generation.
- Compliance & Improvement: Ensure all activities adhere to the FiT scheme for accuracy and timely delivery, while also discussing satisfaction and seeking improvements with clients to enhance our proposition.
- Collaborative Account & Business Development: Work as part of a team to deliver excellent account management and support business development across all clients.
- Specialised Client Support: Manage biennial inspections, AMR verifications, and support clients with generator products and the delivery of new propositions.
- Portfolio Reporting & Strategy: You'll be responsible for preparing and communicating information to clients and internal stakeholders on the performance of a portfolio, highlighting risks and issues whilst identifying opportunities for improvement, ensuring optimal returns for clients.
What you'll need to succeed
- Industry Understanding: You have a genuine interest in clean technology and some understanding of the wider energy industry, which aligns with our company's mission.
- Analytical Problem Solver: You're naturally inquisitive, adept at solving complex problems, and comfortable collaborating with both internal teams and external customers to find resolutions.
- Customer Records & Communication: You have proven experience maintaining accurate customer records and crafting high-quality customer correspondence.
- Adaptable & Proactive: You're comfortable managing your own workload proactively, adapting to fast-changing business, system, and regulatory needs, and consistently meeting deadlines.
- Strong Foundations: You possess excellent numerical, administrative, and Excel skills, alongside a track record of effective teamwork.
- Experience in the renewables or wider energy market.
- Previous Feed-in-Tariff (FiT) Scheme experience
- Advanced Excel skills.
Benefits you can rely on
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
🎁 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.