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Junior Operations chez Coins

Coins · Vila Velha, Brésil · Remote

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Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Job Summary

We are looking for a dedicated Junior Operations Specialist to join our team. This role is crucial in supporting the day-to-day operations across multiple departments, including data entry, BPO data management, and internal team coordination. The ideal candidate will possess strong organizational skills, attention to detail, and a willingness to learn and grow within a dynamic fintech environment.




Job SummaryWe are looking for a dedicated Junior Operations Specialist to join our team. This role is crucial in supporting the day-to-day operations across multiple departments, including data entry, BPO data management, and internal team coordination. The ideal candidate will possess strong organizational skills, attention to detail, and a willingness to learn and grow within a dynamic fintech environment.

Responsibilities
  • Data Entry:  Accurately enter and manage data across various platforms; Ensure data integrity and timely updates to all relevant systems.
  • BPO Data Management: Oversee and manage outsourced data processes; Collaborate with BPO partners to maintain quality and efficiency.
  • Confluence Maintenance: Maintain and update Confluence pages with relevant operational information; Assist in organizing and managing the documentation within Confluence.
  • Trading Assistance: Provide support to the trading desk with necessary operational tasks; Assist in the preparation and execution of trading operations.-
  • Internal Team POC (Point of Contact): Act as the main point of contact for internal teams for operational queries.  - Facilitate communication and coordination among various departments.
  • Design Support: Assist in the creation and management of operational design materials; Coordinate with the design team to ensure consistency across materials.
  • Onboarding: Support the onboarding process for new clients and employees; Ensure all necessary documentation and training materials are provided.
  • Translation: Provide translation support for internal and external communications, as required.
  • Customer Support (CS):  Assist the customer support team with resolving operational issues; Ensure a high level of customer satisfaction through efficient support.
  • P2P (Peer-to-Peer) Operations: Support the operations related to P2P transactions; Ensure the smooth processing of P2P activities within the platform.


    • Join the Coins Team Now!

    Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

    Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

    A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
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