Director of Franchise Sales Performance chez Five Star Franchising LLC

Description

About Us

Five Star Franchising is a fast-growing leader in the home services industry, empowering franchise owners across multiple brands with proven systems, training, and support. Among our portfolio are Bio-One, the nation’s leader in biohazard remediation, and 1-800-Packouts, a trusted name in contents restoration and storage. We are passionate about helping franchisees grow profitable businesses while delivering exceptional service to their customers.

Job Overview

We are seeking a Director of Franchise Sales Performance to spearhead the development, implementation, and coaching of sales systems across Bio-One and 1-800-Packouts. This role is responsible for building out the processes that franchisees use to convert leads and relationships into long-term customers—and then ensuring franchisees consistently execute those processes.

This leader will work closely with corporate operations, corporate marketing teams, and franchisees to create a high-performance sales culture at both the corporate and local levels. This position will require some travel 10-20% of the time. A minimum of four days per week in the Springville office is required. 

Key Responsibilities

• Sales Process Development
  • Design and document the various lead sales journeys, from lead creation through closing and follow-up.
  • Partner with operations and marketing to align the sales process with lead flow and customer experience.
  • Refine systems based on franchisee feedback, performance data, and industry best practices.
    
• Training & Coaching
  • Lead onboarding sales training for new franchisees.
  • Provide ongoing coaching, workshops, and one-on-one support to strengthen sales skills.
  • Create sales tools, playbooks, and scripts tailored to each brand’s customer base.
    
• Sales Culture & Accountability
  • Foster a results-driven culture with leaderboards, recognition programs, and peer learning opportunities.
  • Establish rhythms of accountability with weekly or monthly sales huddles and performance tracking.
  • Collaborate with leadership to integrate sales goals into overall brand growth strategies.
    
• Cross-Functional Collaboration
  • Work with marketing to ensure lead quality aligns with franchisee sales capabilities.
  • Share insights with operations to improve field-level execution.
  • Partner with corporate teams to align messaging, training, and performance targets.

Qualifications

• 5+ years of experience in sales training, business development, or multi-location sales enablement.
• Proven ability to develop and implement scalable sales systems.
• Strong coaching and facilitation skills with the ability to influence entrepreneurs.
• Data-driven mindset with experience analyzing lead funnels, conversion rates, and sales KPIs.
• High emotional intelligence, with a track record of motivating and developing teams.

Equal Opportunity Employer

Five Star Franchising is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws.