Staff Clerk - SCS chez V/Line

Staff Clerk - Southern Cross Station  

·         Join our dynamic workforce, where no day is ever the same 

·         Contribute to the running of essential Victorian services  

·         Free Myki (Metro and V/Line travel!)

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

As a Staff Clerk, you will be based at Southern Cross Station. Your primary responsibility is to prepare and manage staff rosters, including filling roles during absences. You will ensure the roster data in the system is current, that rosters comply with the rostering rules outlined in the Enterprise Agreement, and that they adhere to rail safety requirements along with the reporting of staff attendance and leave, among other tasks.  

Your duties include sending timesheets to payroll and making necessary adjustments, answering calls, providing up-to-date LACRS and radios to staff, and assisting management with various tasks as required. 

This is a 12-month Fixed Term Contract, full-time position with a rotating schedule over four weeks, which involves early morning starts (3:45 am) and late evening finishes (10:30 pm).    

Key accountabilities include:

• Oversee the implementation of the master roster for conductors and station staff, ensuring compliance with awards, EBA, and business rules 
• Prepare daily and advance rosters for station staff, including conductors and customer service officers 
• Manage annual leave, public holidays, sick leave, special trains, and events 
• Monitor train schedules, adjust rosters to prevent disruptions, and coordinate with outstation staff during cancellations 
• Assist with staff shortages and facilitate shift swaps 
• Issue and track cash bags, keys, receipt books, mobile phones, and radios for conductors and station staff while maintaining accurate records 
• Manage cab charges, taxi orders, and accommodation arrangements as needed 
• Verify and recommend authorisation for timesheets and leave forms 
• Generate reports on workforce and roster data for managers 
• Ensure roster data is current for the Train Crew Manager and aligns with safety regulations, training, and leave requirements 

About you

To succeed in this role, you should possess a strong understanding of the V/Line network or have experience with rostering or workforce planning. Additionally, you will need exceptional organisational skills and a keen eye for detail. 

In Addition: 

• Successful completion of Year 10 or equivalent   
• Valid Victorian Driver's License  
• High level of organisation and attention to detail   
• Rostering experience within Enterprise Agreement regulations   
• Experience in a clerical or rostering role would be beneficial 
• Intermediate to advanced skills in Microsoft Excel   
• Strong knowledge of Southern Cross Station and its staffing requirements   
• Strong safety culture   
• Excellent problem-solving abilities   
• Good understanding of the broader V/Line network is advantageous 

Our ideal candidate will possess the following Key Selection Criteria:

·         Experience with HASTUS (Highly Desirable) or other relevant rostering software.

·         Rostering Experience – within V/Line or Metro desirable but not necessary

·         Workforce Management – rostering skills to cover safety roster specific requiring

·         Payroll and Overtime Reporting for Budgeting

·         Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

Why V/Line

In addition to free myki travel, we offer:

·         Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.

·         Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.

·         Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.

·         Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.

·         Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present.

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023 or Asset Management Enterprise Agreement 2023.

Applications close: 15 October 2025