- Professional
- Bureau à Sydney
Are you passionate about delivering exceptional customer experiences and resolving complex cases with care, professionalism, and efficiency? Do you thrive in a past paced environment where your communication, problem-solving, and empathy make a real difference? If so, TSA Group wants to hear from you.
About the Role
As a VGA (Volkswagen Group Australia) Service Consultant, you'll be a vital member of our specialist team, managing complex customer cases with a focus on fast, fair, and empathetic resolution. Working across multiple stakeholder groups, including internal departments and external clients, you’ll ensure every interaction represents the highest standard of professionalism.
You'll become an expert in VGA’s processes and regulatory requirements, acting as a trusted advisor and brand ambassador throughout the customer journey. This role is best suited to someone who is resilient, proactive, tech-savvy, and driven by a genuine desire to help others.
What You’ll Be Doing
Manage complex and sensitive customer cases end-to-end using established processes
Deliver empathetic, tailored service to ensure customer satisfaction and loyalty
Collaborate with internal teams, external dealers, and stakeholders to resolve issues
Maintain accurate, compliant documentation across all case interactions
Promote VGA products and keep up-to-date with new offerings and updates
Identify trends, suggest improvements, and contribute to a high-performing team culture
Ensure adherence to legal, quality, compliance, and risk management frameworks
What You’ll Bring
Essential Skills & Qualities:
Strong case management and communication skills
Empathy, resilience, and the ability to handle high-pressure situations calmly
Ability to multi-task and manage time effectively
Problem-solving mindset with a high level of initiative
Tech-savviness and confidence navigating systems and tools
Strong attention to detail and commitment to compliance
Team-first attitude, with a willingness to learn and grow
Why Join TSA Group?
Receive training and ongoing development
Work from home 2 days per week after ~3 months
Parking available for on-site days
Work with a leading Australian customer experience company
Exposure working directly with our client, VGA
Be part of a supportive, high-performing, and inclusive team
TSA Group is an equal opportunity employer and embraces diversity in the workplace. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and the LGBTQIA+ community.
