Store Manager (Madrid, MD, ES) chez Richemont

A chloé store manager is the first ambassador of the maison, in charge of welcoming every guest into the chloe family. A leader to his / her team, the chloé boutique manager is the owner of his / her boutique’s business. a chloe store manager is:

1. A client champion

• leads the team to initiate and develop long-term relationships with clients
• sets up and monitors crm targets for boutique and per stylists and implements all actions to reach them coordinates contact campaigns and supervises use of all crm tools
• supervises client database, and in particular knows vic clients of the store
• proactively proposes activities to meet/exceed clients’ expectations

2. An omnichannel business owner

• leads by example and supervises sales on the floor to improve business performance and customer service
• ensures full engagement of the team with omnichannel services offered by the maison
• creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis
• sets up and monitors retail targets for boutique and per stylists actively participates in commercial activities and proactively proposes new ideas to improve business
• is aware of local trading environment and competitors ‘activities

3. A team leader

• organizes energizing team briefings and ensures consistently high level of motivation
• performs individual monthly and yearly performance assessment with all team members
• shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up
• leads all recruitment and induction of team and ensures successful coordination with hr department
• leads by exemplarity, ensures good team spirit and translates chloe attitude of entrepreneurship, togetherness, excellence, creativity and positive impact
• is an active member of store managers community: shares best practices, asks, provides support

4. An operations excellence supervisor

• supervises impeccable boutique environment and teams grooming at any time of the day
• proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
• ensures implementation of all guidelines related to store, boh management and sustainability manages payroll, expenses and stock management oversees compliance of established richemont policies and standards you are responsible for implementing and enforcing the security and safety PRL legislation and internal guidelines, reporting immediately any incident to pshse department

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.