- Junior
- Bureau à London
Product Associate
We are looking for a Product Associate to join our team and help bridge the gap between customers, product managers, and engineering. This role is ideal for someone who is customer-obsessed, highly analytical, and excited to roll up their sleeves to ensure we build products that truly solve problems and deliver value. If you are looking for a fresh challenge at a fast-growing AI startup - we would love to hear from you!
What You’ll Do
As a Product Associate, you will:
Gather customer pain points and understand by engaging with customers, reviewing support interactions, and synthesizing feedback into actionable insights.
Be the voice of the customer by translating experiences into clear Jobs-to-Be-Done (JTBD), ensuring the team understands user motivations and desired outcomes.
Validate product features through prototypes, interviews, and data-driven experiments, helping refine solutions before launch.
Ensure features land with customers by supporting launch activities, monitoring adoption, and feeding back learnings into the roadmap.
Conduct market and competitive research to identify trends, opportunities, and gaps.
Track and report product analytics to measure feature success, adoption, and retention.
Support product operations including backlog grooming, writing user stories, and coordinating across engineering, design, and go-to-market teams.
Maintain documentation such as product requirement docs, release notes, and internal guides.
About You
The right candidate will bring a mix of customer empathy, technical fluency, and a hands-on attitude. You:
Communicate effectively across stakeholders, from non-technical customers to highly technical engineers.
Demonstrate strong technical fluency—you may not code, but you can quickly understand how systems and APIs work to solve problems.
Are willing to roll up your sleeves, digging into product details or customer processes and manually reviewing outputs when necessary.
Understand our customers first-hand - you’re not content sitting in an office and theorizing about a problem. You enjoy seeing and breaking down customer problems in-person, which may include traveling to see customers all across the US and UK
Enjoy problem solving, approaching challenges with curiosity, persistence, and creativity.
Are data-driven, comfortable using analytics to guide decisions.
Are collaborative and proactive, eager to help wherever needed to move the product forward.
Above all else, we value people who want to make an impact in their work. Here are some of the behaviors that we expect of all Herons:
Scrappy and creative: when faced with an obstacle, you will either overcome it by pure determination (i.e., by hand), or find an unconventional approach or ‘hack’ to navigate it.
Persistent: you may not always find the right answer or person immediately, but you're motivated to keep on trying until you do so. You’ll go the extra mile - including Flying to Gainesville - if that’s what it takes.
Pilot not passenger: at a fast-growing company like Heron we need people who jump on opportunities unprompted and drive them to a great outcome, rather than folks who wait to be told what to do.
Excited to work in a fast-paced, high-growth, team-based environment: we aim to move quickly and decisively, but together. You’ll be a great team player and do what it takes for the team to succeed.
What You Can Expect as a Heron
Competitive compensation, including equity
Based full-time, and in-person in our London office, with occasional travel to customers (across the US and UK) and company retreats (in the US and UK)
Your choice of top-of-the-line equipment to fit out your desk in our office
Competitive benefits package: health, dental, vision with partial coverage for dependents; 401K; uncapped PTO; parental leave
Free mental health support via Spill - on-demand access to therapy
Weekly company lunches (always inclusive and vegan-friendly - especially if you like Korean food!)
Applicants from any background and gender are welcome and we have a zero tolerance policy on discrimination
About Heron Data
We are Heron Data, a Series A stage company based in New York and London.
At Heron, we use the latest advances in AI and LLMs to automate document processing. Our software handles emails, analyzes attachments, and takes actions like updating CRMs or requesting more info to execute workflows end-to-end for our customers. We serve a range of businesses including some of the world's largest fintechs, banks and other specialty finance companies, commercial insurers, and more.
Our largest product automates underwriting for small business lenders and other specialty finance companies. We eliminate cumbersome manual processes and enable our customers to provide their services with much greater speed, precision, and fairness.
We are a rapidly growing company with over 150 customers in financial services and beyond who trust us to be embedded in critical processes - without us, their businesses stop. We analyze tens of thousands of documents a day, including over 20 million individual bank transactions daily for our customers. We continue to grow into more segments and workflows: further into lending, banking, insurance. And we think there's much more we can do!
We are a lean, scrappy and committed team with a flat structure and collaborative culture. Our team brings together a wealth of experience from great tech companies including Facebook, Spotify, Revolut and many other startups from around the world.
With team members from five different continents, we embrace multiculturalism and diversity. From company events to everyday interactions, we make sure everyone feels welcome and accommodate all cultural and dietary requirements.
Since our launch in September 2020, at the end of the S20 batch, we've experienced a lot of growth! Today, we serve over 150 customers and have over $7M in ARR. Read more about our mission here
