Technical Support Specialist chez Dripping Springs ISD

Job Title:                   Technical Support Specialist                 

Wage/Hour Status:  Non-Exempt

Reports to:               Technical Support Administrator/Manager   

Pay Grade:                CT - 6

Dept./School:           Technology                                              

Date Revised:           09/30/2025

Calendar:                 226 Days

Primary Purpose:

High school diploma or GED

Clear and valid Texas Driver’s License

Related degree and/or multiple relevant technical certifications, such as A+, MCSA/MCSE, Apple ASCP/ACMT preferred

Special Knowledge/Skills:

Broad knowledge of computer hardware and software applications

Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh)

Knowledge of software used to develop spreadsheets, databases, and do word processing

Ability to detect and resolve technical or technology-related problems

Excellent organizational, communication, and interpersonal skills

Experience:

Five years of work experience supporting end users and installing, maintaining, and repairing computers, mobile devices, application software, networks, and peripherals Technical experience in an educational environment preferred

Major Responsibilities and Duties:

Technical Support

1. Create and deploy images and/or configurations for computers and mobile devices.
2. Install, upgrade and deploy equipment throughout the district as needed.
3. Install and configure software as needed – manually, via remote deployment, and through virtual delivery.
4. Assist technicians with complex issues.
5. Diagnose and repair equipment, including printers, mobile devices, and computers.
6. Assist end users with technical questions, requests, and issues as assigned.

Records and Reports

1. Maintain accurate records of time and materials required to perform repairs and service.
2. Maintain accurate records and compile documentation related to assigned programs.
3. Communicate with end users regarding work status.

Safety and Data Security

1. Operate tools and equipment according to prescribed safety procedures.
2. Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying.
3. Correct unsafe conditions in the work area and immediately report to a supervisor any conditions that are not correctable.
4. Maintain data integrity and availability for services related to assigned program(s).

Other

1. Serve as lead specialist for one or more district programs, including, but not limited to:

• Device maintenance and repair program
• Mobile device management
• Patch management and software delivery
• VDI and cloud application delivery
• Anti-malware system and security software
• A/V Systems
• Printing and copying services

2. Maintain confidentiality.

Supervisory Responsibilities:

None.

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals

Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching

Lifting: Moderate lifting and carrying (up to 44 pounds)

Environment: Occasional prolonged and irregular hours; occasional districtwide travel; May be required to be on-call 24 hours a day.

Mental Demands: Work with frequent interruptions; maintain emotional control under stress

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required