Associate Manager, Workplace Experience chez COPE Health Solutions

Associate Manager, Workplace Experience 

COPE Health Solutions has an exciting new role for an experienced business professional to manage and grow our office operations. The successful candidate must have a bachelor’s degree with a minimum of 1-3 years of experience as an office manager. The successful candidate must be a punctual, reliable, proactive, and quality-driven, high performer, who is exceptionally well organized. They must demonstrate the ability to effectively multi-task and manage constantly shifting priorities with excellent oral/written communication skills, while maintaining strict confidentiality.

The Associate Manager, Workplace Experience at COPE Health Solutions will partner closely with the Manager, Workplace Experience to deliver seamless operational oversight, vendor and lease management, and people-focused leadership. This role ensures that every workspace reflects our culture of excellence, collaboration, and care. In addition, the Associate Manager will oversee the management and maintenance of corporate office spaces across all COPE Health Solutions and CHS Medical Group California locations.

Position Description:

• Demonstrate strong leadership, decision-making, conflict resolution, and team-building skills to foster trust and collaboration across all teams.
• Oversee, coach, and develop office coordinators, ensuring consistent execution of workplace standards, smooth day-to-day operations, and opportunities for professional growth.
• Build meaningful, productive relationships with employees, vendors, landlords, and key stakeholders to ensure seamless workplace experience.
• Configure, maintain, and continuously improve all office and clinic environments ensuring they are welcoming, efficient, and aligned with organizational needs.
• Manage a comprehensive inventory system and budget for office/medical supplies and equipment, balancing cost-efficiency with readiness for emergencies.
• Partner with service lines and teams to assess needs, avoid overstocking, and rotate supplies to reduce waste.
• Partner with our realtor to tour and evaluate new office locations across multiple cities; assess space layouts, amenities, and suitability for company needs.
• Provide detailed site visit reports and recommendations to leadership for decision-making.
• Collaborate closely with service line leaders, People Experience and IT on space planning, configuration, office upgrades, expansions, workstation setups, and furniture needs and delivering solutions that optimize workflow and employee experience.
• Coordinate interior design enhancements, furniture orders, installations, and professional service vendors (e.g., signage, glass frosting, specialty installations).
• Attend on-site events and meetings, ensuring flawless execution and positive experiences for employees and guests.
• Act as a liaison with the CEO, brokers, attorneys, landlords, building management, and security partners, maintaining transparent communication and strong professional relationships.
• Support lease negotiations, reviews, and renewals, coordinating with legal counsel as needed.
• Maintain organized records of leases and related documents across all sites.
• Hire and coordinate movers, installers, and other vendors for office transitions.
• Contribute to cross-functional projects and organizational initiatives that enhance the employee experience.
• Take ownership of assigned duties, tasks, and ad hoc responsibilities with a solutions-oriented mindset.
• Carry out other duties, tasks, and projects assigned

Preferred Qualifications:

• B.A. or B.S. Degree, master’s degree preferred
• Minimum 1-3 years of experience as an office manager preferred
• Strong customer drive and dedication to quality and success
• Excellent interpersonal, oral and written communication skills
• Excellent customer service skills
• Detail-oriented and able to work well independently
• Able to work collaboratively and effectively while handling multiple projects on various timelines in an extremely fast-paced environment
• Strong project management, communication, prioritization and feedback skills are critical to success
• Ability to travel to our California and New York offices

Technical Skills:

• Extremely high level of proficiency with Microsoft Office programs (Outlook, Word, Excel and PowerPoint, and Project Management)

Benefits:

As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/.

About COPE Health Solutions
COPE Health Solutions is a national tech-enabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS de-risks the roadmap to advanced value-based payment and improves quality and financial performance for providers, health plans and self-insured employers. For more information, visit CopeHealthSolutions.com.

To Apply:

To apply for this position or for more information about COPE Health Solutions, visit us at https://copehealthsolutions.com/careers/open-positions/.