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Sr. Customer Success Manager - Sales Solutions chez Avispa Technology

Avispa Technology · Chicago, États-Unis d'Amérique · Hybrid

114 400,00 $US  -  114 400,00 $US

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Sr. Customer Success Manager - Sales Solutions 16026

  • Hourly pay: $55/hr
  • Worksite: Leading professional development and networking company (Chicago, IL 60661 - Hybrid, Minimum travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 12 Month Assignment

A leading professional networking company seeks an Sr. Customer Success Manager - Sales Solutions. The successful candidate will partner closely with your assigned sales partners to ensure our customers achieve a return on investment and drive successful adoption and engagement with their hiring solutions investment. The company offers a great work environment!

Sr. Customer Success Manager - Sales Solutions Responsibilities:

  • Commitment to personal journey with diversity, inclusion, and belonging, as this is a top priority for us and many of its customers.  
  • Partner with teams (ie. sales, implementation, insights, etc.) on prioritized customers to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment (ROI). 
  • Execute leading practice recommendations based on methodology leading practices to the book of business to drive product adoption and ensure they leverage the solution to achieve agreed-upon operational priorities, leading to full business value and agreed-upon success criteria. 
  • Help identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.

Sr. Customer Success Manager - Sales Solutions Qualifications:

  • 6+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
  • Recruiting or other applicable talent experience, or learning, e-Learning, Organizational L&D, Software pre-sales , and/or sales effectiveness experience is preferred.
  • Developing interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges, is preferred.
  • Developing organization, project management, and time management skills is preferred.
  • Fundamental verbal and written communication skills, including experience in presenting to both small and large remote audiences, are preferred.
  • Ability to prioritize workflow across a large client base is preferred.
  • Developing an understanding of Sales concepts and Software as a Service is preferred.
  • Experience analyzing data, trends, and client information to identify product or growth opportunities in the service of customer value is preferred.

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