Homeoffice Compliance Manager chez undefined

JOB SUMMARY: 

Oversees and manages Compliance programs, functioning as an independent and objective body that reviews, evaluates and manages compliance issues, concerns, and programs within the organization. The positions ensures management and employees alike are in compliance with the rules and regulations of regulatory agencies and customers, that company training, policies and procedures are up to date and being adhered to, and that behavior in the organization meets the company’s Standards of Conduct.

 The Compliance Manager publishes results of the compliance/ethics efforts of the company and in providing guidance for the senior management team on matters relating to compliance. The Compliance Manager, together with the Steering Committee, is authorized to implement all necessary actions to ensure achievement of the objectives of an effective compliance program.

 The Compliance Manager exists as a channel of communication to receive and direct compliance issues to appropriate resources for investigation and resolution, and as a final internal resource with which concerned parties may communicate after other formal channels and resources have been exhausted.

 JOB DUTIES AND RESPONSIBILITIES:

• Develops, initiates, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct. Manages day-to-day operation of the Program.
• Develops and periodically reviews and updates Standards of Conduct to ensure continuing currency and relevance in providing guidance to management and employees.
• Collaborates with all departments (e.g., Client Services, Client Relations, Information Technology, Operations, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution. Consults with the Corporate attorney as needed to resolve difficult legal compliance issues.
• Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations.
• Assists with corporate licensing and bonding activities
• Acts as an independent review and evaluation body to ensure that compliance Issues/concerns within the organization are being appropriately evaluated, investigated and resolved.
• Audits/Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.
• Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future.
• Provides reports on a regular basis, and as directed or requested, to keep the Steering Committee and Senior Management informed of the operation and progress of compliance efforts.
• Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required.
• Establishes and provides direction and management of the compliance Hotline.
• Institutes and maintains an effective compliance communication program for the organization, including promoting (a) use of the Compliance Hotline; (b) heightened awareness of Standards of Conduct, and (c) understanding of new and existing compliance issues and related policies and procedures.
• Works with the Human Resources Department and others as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers.
• Monitors the performance of the Compliance Program and relates activities on a continuing basis, taking appropriate steps to improve its effectiveness.
• Facilitates cross functional department meetings effectively and maintains open line of communications. 
• Provides accurate answers to clients regarding security audits.
• Responsible for initial review and investigation of regulatory complaints and/or violations, then forward to the Collection Supervisors and submits results to the President and General Counsel for their review and approved response when required.
• Interpreting and recommending compliance and regulatory requirements for incorporation into departmental systems, procedures, and documentation.
• Conduct random monitoring and review of internal policy and procedural reports to ensure problem issues discovered have been documented and notifies appropriate collection supervisors.
• Ensures all company policies and procedures are being followed within the organization.
• Manage regulatory and client audits
• Review and recommend appropriate updates to procedures, manuals, etc. periodically to identify hidden risks or non-conformity issues.
• Keep abreast of policy developments within or outside of the company as well as evolving best practices associated with change control.
• Performs other duties as assigned.

 JOB QUALIFICATIONS:

• Bachelor’s degree in Business, Law, Compliance, or a related field (required) or,
• Minimum of 5 years of experience in compliance roles within the debt collection or call center industry (required).
• Strong knowledge of the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Regulation F, and other relevant state and federal laws (required).
• Certified Regulatory Compliance Manager (CRCM), ACA International Credit and Collection Compliance Officer (CCCO), or similar certifications (preferred).
• Experience managing compliance programs, policies, and audits (preferred).
• Ability to effectively lead under pressure and in a fast-paced environment.
• Must possess excellent attention to detail skills.
• Ability to multi-task and manage multiple projects simultaneously to meet client deadlines.
• Possess good working knowledge of basic computer skills to include Microsoft Word, Excel,    

Access and PowerPoint.

• Self-motivated with ability to meet or exceed company expectations with little to no supervision.
• Must have a high level of patience.
• Ability to always maintain a professional demeanor and demonstrate excellent leadership and customer service qualities.
• Must possess excellent written and verbal communication skills.
• Must return phone calls and/or emails in a timely manner.
• Must be flexible and effectively adapt to changing conditions, hours of work and be available for out-of- state and overnight travel.
• Ability to work effectively with a diverse work group.
• Ability and willingness to review and investigate opportunities for innovation and process improvement.

 KEY SKILLS:

• Regulatory Knowledge: In-depth understanding of collection laws, consumer protection laws, and industry-specific regulations, including both federal (e.g., FDCPA, TCPA, Regulation F) and state-specific requirements.
• Analytical Skills: Ability to analyze data, interpret regulations, and implement effective compliance strategies.
• Communication: Strong verbal and written communication skills to articulate compliance issues and train staff effectively.
• Leadership: Experience in managing teams, leading audits, and working with cross-functional departments.
• Problem-Solving: Proven ability to identify compliance risks and develop solutions.
• Attention to Detail: Exceptional attention to documentation and monitoring compliance issues.

WORK-FROM-HOME REQUIREMENTS:

• Reliable high-speed internet and secure, quiet workspace
• Comfortable using video conferencing tools throughout each scheduled shift
• Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.