Chief Deputy Clerk / CIS Cashier Clerk chez City of Cleveland, OH

About the Department

POSITION SUMMARY:
 The primary purpose of the Customer Service Cashier Clerk is to assist the court and aid the public with information relating to traffic and criminal matters handled by Cleveland Municipal Court. Handles all customers requesting information pertaining to court cases, bond information and the on-goings of court procedures. Also, take care of customers at the Fine and Waiver window, process all the mail that comes in with payments and answer incoming calls concerning court dates and ticket information. Responsible for maintaining records of funds received by the public by performing the following duties.

Position Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by the Clerk.

• Motion filings.
• Verification of Warrants/Capias (faxes, radio and phone)
• Pull files for Arraignment Possible Warrant List.
• Writing and setting bonds according to bond schedule provided.
• Daily Audit Bond Release Agreements for accuracy.
• Entering information into computer regarding cases filed with Cleveland Municipal Court, Criminal Division.
• Provides daily customer service to the public, law enforcement agencies, judges, attorneys, bondsman and all court and other personnel.
• Collect money for waiver tickets, court fines and fees and bonds.
• Process waiver tickets and court fines that arrive in the mail.
• Answer traffic ticket information.
• Assist the public by answering questions regarding court regulations and procedures.
• Close and balance cash drawer at end of day and complete the daily balance sheet.
• Responsible for witness voucher payment.
• Process Bureau of Criminal Investigation Incident Tracking Number (ITN) Final Disposition Forms.
• Prepares the docket Jail Arraignment Docket.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Other Qualifications

EDUCATION and/or EXPERIENCE
 High school diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience.

CORE COMPETENCIES

• Demonstrates regular and punctual attendance and arrives prepared for work.
  
• Excellent customer service skills, analytical skills and judgment, with the ability to make recommendations or decisions on a timely basis.
• Problem solver, and to interpret business needs and translate them into the application and operational requirements.
• Ability to establish and maintain effective working relationships with departmental officials and associates.
• Ability to analyze and solve problems while developing, establishing and maintaining an efficient office workflow of processes. 
• Committed to doing the best job possible and diligently follows through on work assignments, projects and/or commitments. 
• Consistently meets deadlines.
• Makes sound, well-informed, and objective decisions promptly. 
• Capable of multi-tasking and has excellent written and oral communication skills.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Motivated, independent worker, who collaborates well with others.
• Ability to work well in a team. 
• Hardworking individual, detail oriented with strong organizational skills. 
• Maintains a positive attitude, excellent interpersonal skills and excellent customer service.
• Accuracy and attention to detail.
• Must have intermediate or advanced Microsoft Word, Excel and PC computer skills, including data entry skills. Must type 30 words per minute. 
• Clerical skills, i.e. filing, telephone skills, correspondence, proofreading, alphabetizing, etc.

MATHEMATICAL SKILLS
 Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percentages using a calculator. 

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Note: The work involves sitting or standing for long periods of time, and repetitive motion. The employee must occasionally lift boxes of files weighing up to 50 lbs.; and/or push file cart weighing up to 50 lbs. Some bending stretching may be required.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

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