Loan Administration Specialist chez The First National Bank of Bastrop

Description

The First National Bank of Bastrop is proud to be named a Best Place for Working Parents®. We offer an opportunity to work with a financial institution that prides itself on excellent customer service and a competitive compensation and benefits package that includes:

• Employer paid benefits:
  • Paid time off
  • Paid parental leave
  • Paid volunteer time
  • Employee Stock Ownership Plan with 401(k) Provisions (KSOP) with match
  • Up to $825 match on Health Savings Account (qualifying medical plan required)
  • Life/AD&D/LTD insurance
  • Tuition reimbursement
• Optional benefits:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Supplemental coverages
    • Short term disability
    • Cancer
    • Critical Illness
    • Accident
  • Medical Spending Accounts
    • Flexible Spending Account (FSA)
    • Health Savings Account (HSA)
    • Dependent Care FSA

Description:

Provide prompt, courteous, and efficient customer service. Maintain loan accounting and documentation file systems. Perform all duties in conformity with applicable regulations and bank policies. 

 Essential Duties: 

• Greet customers in a courteous, professional, and timely manner.
• Responsible for answering phone calls and emails.
• Receive and record appropriate documentation on new and renewed loans and review for loan compliance.
• Utilize QC reports each month to ensure all loan information is correct and accurate.
• Monitor and process loan workflows throughout the day.
• Process daily mail distribution within the loan operations department.
• Close out appropriate records/files on paid-out loans.
• Maintain collateral tracking system by entering documentation requirements and posting receipt of documents.
• Respond to written and verbal requests for customer credit reports, loan customer inquiries, and loan payoffs.
• Maintain working knowledge of non-accrual procedures and Charge-off procedures.
• Maintain good knowledge of all bank policy/procedures/services to identify additional customer needs and/or respond to inquiries, making proper referrals when appropriate.

Marginal Functions: 

• Prepare month end reports as required.
• Perform other duties as required.

Bank Secrecy Act Duties:

• In the performance of respective tasks and duties, this position must maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security, and Bank policies and procedures.

Company Conformance:

• First National Bank’s (FNB) promotional materials may include photos, videos and other recordings taken in the workplace or at company-sponsored events. Acceptance of employment with FNB gives consent to such photos, videos and other recordings and these may be used in social media posts, newsletters and other promotional materials. No extra compensation or advance notice will be provided when recordings are made or published.
• In compliance with all applicable regulations and Bank policies, this position is expected to successfully produce quality work within deadlines, with or without supervision; interact professionally with other employees, customers, and vendors, while always respecting the need for confidentiality of customer information. The employee will work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Furthermore, the employee is encouraged to actively represent the Bank to customers and the general public in ways that promote the integrity, validity, and mission of the Bank by participating in community organizations, events, and activities. The employee is also expected to maintain a commitment to continuing education in the banking field through self-study and both in-house and outside training opportunities in all applicable banking policies, procedures, and regulations.
• Regular and punctual attendance is expected, and appropriate attire is required at all times, while either performing job functions or representing the Bank at outside events and activities.

Requirements

Required Minimum Qualifications: 

• High school diploma or equivalent.
• Two years of clerical experience, including customer service. 
• Preferred: Banking or loan experience. 

Must also have the following demonstrated knowledge, skills, and abilities:

• Ability to read and comprehend various types of loan and related support documentation.
• Ability to read, comprehend, and technically apply written policies, procedures and regulations.
• Good basic math and typing skills.
• Ability to use bank equipment, computer systems including PC applications using spreadsheet, word processing, and database software.
• Ability to maintain objectivity and independence.
• Ability to diplomatically, yet effectively, communicate verbally and in writing with all levels of Bank staff, customers, and other related parties.