Front Desk Receptionist (Part-Time, Evening, 12 hrs per week) chez Red Oak Behavioral Health

Description

This is a part-time position, with a schedule of Monday - Wednesday, 4:30pm - 8:00pm.  

Job Summary:

• Utilize medical and administrative skills to provide support to patients and therapy staff.
• Supervisory Functions and Duties:
• This position does not have supervisory responsibility.
• Essential Functions and Duties: 
• Greet and welcome patients and guests as they enter the office
• Manage front office duties including answering phones, checking office mail and email;
• Provide clear communication to patients and their guardians about the intake process and answer questions;
• Maintain regular professional collaboration with the appropriate Red Oak staff and area agencies involved with patients;
• Maintain up to date Basic Life Support (BLS) certification and continuing education qualifications in accordance to certification;
• Ability to establish priorities, assess workload and determine order of importance regarding daily responsibilities and tasks required;
• Helps patients schedule appointments;
• Responsible for verifying electronic health records such as the client’s name, insurance information, client’s address and phone number; may at times add notes to client’s record.
• Communicate and receive copays or payments on clients accounts.
• Responsible for monitoring parking lots via cameras or visually; monitors security camera video. 
• Responsible for knowing and following the panic button procedure.
• Responsible for securing the building for the evening; ensuring all clients and employees left the building.
• Responsible for following all security procedures.

Qualifications/Requirements:

• A high school diploma or GED certificate;
• Receptionist experience;
• Familiarity with medical terminology;

Skills, Knowledge and Abilities:

• Strong written and verbal communication skills; ability to train others and hold them accountable; passionate and persuasive communicator.
• Strong boundaries and integrity, with a commitment to the highest level of confidentiality
• Ability to problem solve complex and potentially critical behavioral health challenges with relative independence and autonomy.
• Effective time management and interviewing skills.
• Ability to work effectively under pressure in a fast-paced healthcare setting.
• Analytic and decisive; competently prioritizes and communicates to staff key objectives and tactics necessary to achieve organizational goals.
• Excellent interpersonal and critical thinking skills; committed to exceptional customer service.
• Ability to work collaboratively to determine needs and communicate solutions; strong project management and process improvement skills.
• Passion for working with those living with mental illness and other at-risk populations.
• Basic understanding of information technology and ability to organize, analyze and synthesize complex data from various sources.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to use hands, fingers, and arms and must occasionally lift and/or move up to 20 pounds. This position requires regular use of a computer, telephone, and other office technology.

Work Environment:

This job operates in a professional office environment and in the community. While performing the duties of this position in the office, this role routinely uses standard office equipment such as computers, phones, copiers, and fax machines. The employee may travel to nearby locations for meetings or visits to work sites and be exposed to changing weather conditions. 

Red Oak is proud to be an equal opportunity workplace.