Dairy/Frozen Department Manager chez Moser's

Description

DAIRY/FROZEN DEPARTMENT MANAGER

Reports to: Store Director

FLSA Status: Non-Exempt

SUMMARY

As the Dairy/Frozen Department Manager, you’ll oversee daily operations, ensuring well-stocked, high-quality products and a clean, organized department. You’ll lead a team, manage inventory, and maintain proper storage conditions while delivering excellent customer service. This role is essential to keeping our grocery store running smoothly, ensuring customers always find the fresh dairy and frozen foods they need.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee daily operations of the dairy and frozen foods department.
• Ensure shelves, coolers, and freezers are properly stocked, rotated, and maintained.
• Monitor product quality, freshness, and proper storage temperatures.
• Track inventory levels, place orders, and minimize shrink through proper handling.
• Conduct regular inventory counts and adjust orders based on sales trends.
• Supervise, train, and support department staff for productivity and efficiency.
• Assign tasks and schedules to maintain smooth department operations.
• Foster a positive and team-oriented work environment.
• Assist customers with product inquiries and special requests.
• Ensure staff provides knowledgeable and friendly customer service.
• Address customer concerns and resolve issues promptly.
• Maintain appealing product displays to enhance sales and customer experience.
• Implement promotional plans and pricing strategies to drive sales.
• Ensure signage and price tags are accurate and up to date.
• Ensure compliance with food safety, sanitation, and health regulations.
• Monitor and maintain proper refrigeration and storage conditions.
• Follow company policies regarding loss prevention, security, and workplace safety.
• Work closely with store leadership and vendors to manage product selection and deliveries.
• Communicate department goals, challenges, and opportunities with management.
• Provide reports and updates on department performance as needed.
• Perform all other duties as assigned.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Previous experience in grocery retail, dairy/frozen foods, or department management.
• Strong leadership and team management skills.
• Knowledge of inventory management, ordering, and product rotation.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Basic math and reading skills for inventory tracking and sales reports.
• Proficiency with point-of-sale (POS) systems and inventory software.

WORKING CONDITIONS

• Work primarily in a grocery store environment, including cold storage areas.
• Frequent exposure to refrigerated and frozen environments, including extended periods in freezers and coolers.
• Occasionally work outside for tasks such as receiving deliveries or disposing of waste.
• Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to stand and/or walk for extended periods of time
• Frequently required to stoop, kneel, crouch or crawl
• Must have visual and hearing acuity
• Consistently perform repetitive tasks
• Manual dexterity required for cutting, slicing and operating equipment
• Ability to use hands and fingers to reach, lift and carry 50 pounds on a regular basis
• Ability to speak to, hear, and understand others via phone and in person in English