- Professional
- Bureau à New York City
WE’RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.
Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let’s chat!
GMP CLIENT SERVICES LEAD
What experience should you have:
- 5+ years of experience maintaining strong relationships with clients at all levels, from technical users to executive stakeholders.
- 2+ years of experience working with GMP partner managers or reps, with a strong understanding of GMP licensing and operations.
- Proven experience in account management, building rapport with clients, and proactively managing a book of business.
- The ability to manage multiple priorities, including client onboarding cut-off dates and renewal deadlines, while maintaining a proactive outreach plan.
- Strong understanding of Google Marketing Platform (GMP) licensing, operations, and the overall Google partner ecosystem.
- Nice-to-have: Deep knowledge and hands-on experience with the Google Marketing Platform stack, including GA360, DV360, SA360, and CM360.
What you’ll be doing in this role:
- Oversee the setup and smooth onboarding of new GMP licensing clients, ensuring all processes and documentation are completed accurately and on time.
- Proactively manage the client renewal process, working to secure renewals well in advance of their expiration dates and communicating status updates to all relevant stakeholders.
- Actively identify and pursue opportunities for upsell within the client portfolio, including additional GMP licenses, increased product usage, or the sale of proprietary solutions.
- Serve as the primary point of contact for clients, triaging incoming support requests and coordinating with internal teams to ensure timely and effective resolution.
- Work closely with the Sales, GMP SMEs, and Google Business Unit teams to ensure a seamless client experience and to identify strategic growth opportunities.
What you'll need to accomplish in your first year:
- Achieve a high client renewal rate and positive satisfaction feedback, demonstrating a strong focus on delivering exceptional service and value.
- Successfully identify and convert upsell opportunities within the existing client base, contributing to the expansion of the GMP licensing portfolio.
- Establish a streamlined and repeatable client onboarding process, significantly reducing the time it takes to activate new clients and improve operational efficiency.
Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more.
Apply today or check out all our opportunities!
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By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U.S. state of California, you can read about our data practices and your related privacy rights here. If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights here.
