Customer Service Representative chez Prince George's County Government, MD
Prince George's County Government, MD · Upper Marlboro, États-Unis d'Amérique · Onsite
- Junior
- Bureau à Upper Marlboro
About the Department
Come join our team!
Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
The Prince George’s County Department of The Environment is currently seeking qualified applicants to fill a Customer Service Representative, (Community Development Aide I/II) grade A05-A07 position, in the Animal Services Division.
About the Position
This is an entry-level clerical position working in the are of animal management, receiving, recording and processing customer service requests and compliants for the Animal Services Facility and Adoption Center. Work is performed under the general supervision of a designated supervisor. In accordance with DoE Instruction 110.4, this position is considered essential personnel.
About the Agency
The Department of the Environment works for a healthy, beautiful and sustainable County through programs that provide clean water, flood control, recycling and waste management, litter prevention, sustainable animal management and pet adoption in partnership with residents and other stakeholders. Some of our core services include providing clean water services (Stormwater Management Division); flooding prevention for buildings and structures (Sustainability Division and Stormwater Management Division); collecting, processing and diverting waste from the County-operated landfill, commercial facilities and householders (Resource Recovery Division); providing sustainability services to reduce greenhouse gas and emission (Sustainability Division); and facilitating pet adoptions, managing an animal holding facility, issuing pet licenses, investigating cruelty complaints and conducting humane outreach and education events (Animal Services Division).
Position Duties
Uses approved telephone techniques when answering customers inquires and complaints.
Relays information to callers on animal matters.
Maintains a working knowledge of the County’s Animal Control Ordinances and advises citizens when needed.
Researches tag information for citizens who are holding stray animals in an attempt to locate their owners.
Assists callers as needed, by either entering activities into the Chameleon system for an officer to respond or referring callers to an agency that can provide help if Animal Services cannot.
Promotes a favorable image of the County and Department in performing assigned tasks.
Minimum Qualifications
Minimum Qualifications
Completion of the tenth (10th) school grade. Residence in the geographic area of work assignment. Demonstrated interest in civic or community affairs.
Customer Service experience.
EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Other Qualifications
Job Location: 3750 Brown Station Road, Upper Marlboro, Maryland 20772
Conditions of Employment: Upon selection, the candidate must:
- Meet all training and performance standards and demonstrate proficiency as required by the agency.
- Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
- Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.
- Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
