Audio-Visual Technician chez Monterey Bay Aquarium

At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission. We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply.

Priority deadline for applications is October 21, 2025 at 5pm Pacific Time. Due to the volume of incoming applications, the role may be closed earlier than October 21, 2025.

Job Summary:

Under moderate supervision, support the installation, daily operation, and ongoing maintenance of the Aquarium’s Interpretive Media infrastructure. Provide technical support for Public Programs throughout the Aquarium (which may include night and weekend support); Resolve and document technical issues as they arise and provide technical support to colleagues throughout the Aquarium while they are using Interpretive Media’s AV infrastructure (within exhibitions, the auditorium, behind-the-scenes, or the MEI supported conference rooms). Perform other duties as required.

Core Activities:

• Troubleshoot installed interpretive media AV systems, including but not limited to digital signage, video displays, digital interactives, public address systems, music playback, webcams, etc.
• Respond to radio/phone calls for tech support for troubleshoot/repair.
• Perform basic repairs for installed Interpretive Media AV systems.
• Assist lead and senior AV technicians on more complex repairs.
• Provide first level technical support (including live troubleshooting technical system, equalizing audio playback, etc.) for live daily performances within the auditorium, at all feeding programs, outdoor theater programs, evening and special events.
• Perform daily startup operations for all Interpretive Media AV systems throughout the Aquarium. Document and escalate unresolved issues to more senior technicians.
• Set up and break down AV equipment (monitors, projectors, cameras, microphones, speakers, etc.) for use during night, weekend, and live streaming events.
• Assist in the installation and configuration of new and replacement Interpretive Media hardware (computers, video players, projectors, monitors, amplifiers, mixers, speakers, microphones, etc.).
• Study and reference documentation/resources regarding how to troubleshoot and maintain IM’s AV systems; contribute to this documentation as needed.
• Perform routine preventative maintenance on all Interpretive Media AV systems (e.g., replacing batteries, vacuuming dust from AV racks, wiping down touchscreens, etc.).
• Move and organize AV equipment into/out of storage as required.

Preferred Knowledge, Skills & Abilities (KSAs):

• Associates degree in Audio Visual Technology, or related field or equivalent combination of education, training and experience
• Experience operating, maintaining, and troubleshooting audio-visual systems
• Good computer usage skills (MAC and PC), technical trouble-shooting skills, and basic understanding of computer networking
• Interest in mechanical fabrication, elementary carpentry, basic electronic repair, and soldering
• Ability and willingness to work night events and weekends as needed without direct supervision
• Ability to operate (or willingness to learn) heavy machinery such as scissor lifts and forklifts
• Good oral and written communication skills
• High emotional intelligence and able to work well within diverse teams
• Ability to work in a fast-paced dynamic department
• Ability to work within and maintain Monterey Bay Aquarium’s Core Values

• Must possess, or be able to obtain within the first 3 months of employment, a valid California driver's license in order to operate Monterey Bay Aquarium vehicles

Physical Requirements to Perform Essential Job Functions:

• Typical office equipment, MBA vehicles, multimedia equipment, forklift, scissorlift
• Constant sitting, standing, walking, bending, climbing ladders
• Occasional unassisted lifting up to 50 lbs

• Typical office environment, main aquarium and exhibits, occasional offsite events, confined spaces, rafters

Hourly Compensation Range:

$27.50-$31.73 USD per hour. Starting rate will vary based on previous experience and relevant skill/knowledge set.