Processing Assistant III chez Craven County, NC

About the Department

The primary purpose of the Processing Assistant III is to process participants in the Women, Infants, and Children (WIC) program and to provide coordination of the WIC vendors at the Havelock location of Craven County Health Department / Craven County Community Health Center. 

Position Duties

WIC Client Services

• Complete certification/participation application including requirements for eligibility, physical presence, proof of identity, proof of residence, the National Voter Registration Act, and the certification schedule. 
• Answer inquiries, provide informational materials as needed, document and maintain record keeping components 
• Liaison between the WIC office and various organizations at the Marine Corps Air Station, Cherry Point, including the Naval Hospital, Family Services, American Red Cross, Women’s Preventive Services, various squadrons, and any other units that request assistance or information.
• Review, add and/or update family demographics, family household size and income and patient contact information. Demographics include, but not limited to: name, address, emergency contacts and phone numbers.
• Inform participant to review rights and responsibilities and obtain signature
• Determine need for height/weight measurements and blood work. If needed, collect participant’s height and weight measurements and order labs.
• Scan necessary documents into the Crossroads system.
• Determine participant’s next appointment type and schedule accordingly.  Types include initial certification, subsequent certification, nutritional education and/or mid-certification assessment.
• Issue food instruments according to food package prescribed by nutritionist, print appropriate number of food instruments, insert food instruments in WIC wallet, and explain how food instruments are used and the provide the brochure of WIC approved foods that can be purchased. 
• Receive and direct in-coming telephone calls, fax, and correspondence.
• Maintain filing system for all WIC administrative records, voided vouchers, preprinted vouchers, inventory, and reports according to federal guidelines.
• Print appropriate letters for clients who are or will be ineligible for WIC services.
• Issue transfer out (VOC) forms and receive transfer in (VOC) forms of participants within the Crossroads system.
• Maintain daily appointment schedule for the WIC office.

Federally Qualified Health Center (FQHC) Patient Registration

• Greet and admit patients to the Federally Qualified Health Center facility.
• Verify appointment date and time and program eligibility prior to processing patient for services.
• Review, add and/or update patient demographics, insurance details, family household size and income and patient contact information. Demographics include, but not limited to: name, address, responsible party, emergency contacts, phone numbers, communication preference, special population and insured party.
• Verify insurance eligibility to ensure service coverage and inform patient of financial obligation and/or outstanding balances.
• Follow the FQHC registration process and the policies and procedures related to the registering and processing of patients for medical services.
• Obtain proper signatures from patient/guardian giving permission to file insurance, for HIPAA, demographic, insurance and income verification.  Signatures for other documents may be required.
• Scan patient photo ID, insurance, income, and any other related documents into the EHR (Electronic Health Records) system.
• Answer inquires, provide informational materials as needed, document, and maintain record keeping components.
• Gain consent and setup patient portal accounts.
• Notify clinic once all information has been verified and updated by moving the appointment status to “Check-In”
• Give patients any related forms to be completed prior to being seen in the clinic.  Such as Medical History Form or School Assessment.
• Receive and direct in-coming telephone calls, fax, and correspondence.  Schedule clinic appointments as needed

Other Duties

• Provide backup to other Processing Assistant III positions within the unit.
• Required to construct letters as the need arises. The Administrative Officer will review all correspondence before documents are released outside of the agency. Correspondence pertains to letters to other agencies, insurance carriers, and health department patients. All documentation should be proofread for spelling, punctuation and grammar.
• Provide backup to Patient Relations Rep by answering incoming telephone calls for appointment request and process walk ins.

Minimum Qualifications

Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

Special Requirements
G.S. 153A-94.2(b) Subject to SBI criminal history record check prior to hire.

Knowledge, Skills, and Abilities 
Basic computer and typing skills are required in order to use computer programs.  
Due to the amount of public contact, good communication skills and telephone manners are important.
General knowledge of office or work procedures and practices. 
General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; ability to proofread. 
Ability to learn and apply a variety of guidelines. 
Ability to use a variety of office equipment. 
Ability to work with people with courtesy and tact. 
Ability to screen communications based on predetermined guidelines to independently respond or route inquiries. 
Ability to record and compile information based on general guidelines. 
Ability to gather and give information and instructions regarding the work process or procedures.

Other Qualifications

Other duties as assigned by supervisor and/or management.

In the event of a disaster, may be required to assist as needed.

Postuler maintenant