- Senior
- Bureau à London
Senior Product Designer - 3 Month FTC
At OakNorth, we back the businesses that drive the economy forward. We help entrepreneurs scale, savers grow their money, and our teams deliver smarter financial solutions through a mix of entrepreneurial thinking and data driven tools. We are a product led organisation, where design and user experience are central to how we build. Our teams work in close partnership across product, engineering and data to create digital products that solve real customer problems. We value clear thinking, collaboration and a focus on outcomes over outputs.
About the role
We are looking for a Senior Product Designer to join our Customer Experience (CX) team, focusing on our CRM platform, which is used across the business every day to manage relationships, lending and customer journeys.
This role is about turning complexity into clarity: designing workflows, dashboards and tools that make data heavy tasks simple and efficient. While CRM platforms like Salesforce can be limited in terms of visual UI changes, the real design challenge lies in shaping journeys, simplifying workflows and improving usability across a wide range of needs. You will collaborate with stakeholders across Marketing, Sales, Operations, DFDs, Product and Engineering, ensuring designs balance user needs, business goals and technical feasibility.
The variety of journeys and perspectives you will cover means no two days will be the same.
You are a solution oriented thinker who enjoys creating big ideas and applying them to real customer and colleague experiences. At the same time, you care about detail, making sure every design shows the finesse and elegance of simplicity. You are open to critique, able to improve your own work as well as support others, and you give feedback in a way that helps the team grow and produce better outcomes together.
This is a hands on role. You will run research, map user journeys, create prototypes, test with users and deliver high quality interfaces. You will also help grow our design practice by contributing to the design system, setting standards for internal tools and raising the bar for quality. Your first major project will be a high impact one: working closely with the Product Design Director to set the design principles and strategy for how we approach CRM at OakNorth, creating a foundation for consistency and scalability.
Senior Product Designer - 3 Month FTCAt OakNorth, we back the businesses that drive the economy forward. We help entrepreneurs scale, savers grow their money, and our teams deliver smarter financial solutions through a mix of entrepreneurial thinking and data driven tools. We are a product led organisation, where design and user experience are central to how we build. Our teams work in close partnership across product, engineering and data to create digital products that solve real customer problems. We value clear thinking, collaboration and a focus on outcomes over outputs.About the roleWe are looking for a Senior Product Designer to join our Customer Experience (CX) team, focusing on our CRM platform, which is used across the business every day to manage relationships, lending and customer journeys.This role is about turning complexity into clarity: designing workflows, dashboards and tools that make data heavy tasks simple and efficient. While CRM platforms like Salesforce can be limited in terms of visual UI changes, the real design challenge lies in shaping journeys, simplifying workflows and improving usability across a wide range of needs. You will collaborate with stakeholders across Marketing, Sales, Operations, DFDs, Product and Engineering, ensuring designs balance user needs, business goals and technical feasibility.The variety of journeys and perspectives you will cover means no two days will be the same.You are a solution oriented thinker who enjoys creating big ideas and applying them to real customer and colleague experiences. At the same time, you care about detail, making sure every design shows the finesse and elegance of simplicity. You are open to critique, able to improve your own work as well as support others, and you give feedback in a way that helps the team grow and produce better outcomes together.This is a hands on role. You will run research, map user journeys, create prototypes, test with users and deliver high quality interfaces. You will also help grow our design practice by contributing to the design system, setting standards for internal tools and raising the bar for quality. Your first major project will be a high impact one: working closely with the Product Design Director to set the design principles and strategy for how we approach CRM at OakNorth, creating a foundation for consistency and scalability.
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